Team Coach at Mitchells & Butlers

Start Date:
Programme Type:
Apprenticeship - Advanced Level (Level 3)
£8 hourly
Review Date:
May 2019

Review Score

6.1 /10

1. Please give an overview of your role and what this involves on a day-to-day basis:


Usually my role involves working with my general manager or a shift supervisor. I usually am either working on the bar or In the restaurant as well as supporting other team members, training new team members and carrying out daily checks eg. Opening and End of night close down procedures

2. Have you learnt any new skills or developed existing skills?


I have learnt a lot about current legislation affecting the hospitality industry as well as different Leadership styles and how to adapt my leadership style to fit different learning styles. I have also learnt a lot about personal and team development and how to coach team members effectively to reach their potential.

3. To what extent do you enjoy your programme?


I enjoyed my programme at the beginning and felt it was very useful, however I began to lose interest towards the end. I didn’t really gel with my regional trainer and felt there were many things we hadn’t covered when I began preparing for my assessments, by which time it was too late to cover these topics due to lack of time.

4. How well organised/structured is your programme?


I think the programme itself was well organised and structured, the online resources were quite useful however, as above, I felt there were many topics, even a whole module, that hadn’t really been covered properly by my regional trainer that I didn’t find out about until the week of my final assessment.

5. How much support do you receive from your employer?


I received a lot of support from my general manager and other supervisors. My other colleagues were also very supportive during the programme and often gave feedback or advice on my skills as a leader and suggestions for improvement. I was able to discuss anything I wasn’t sure of with my general manager.

6. How much support do you receive from your training provider when working towards your qualifications?


Other than my regional trainer, I didn’t really receive any other support from the training provider. My regional trainer was always available via email or phone if I needed extra support with my work. He also made sure I knew exactly what topics we were working on before our meetings.

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?


I feel that some of what I learnt during my apprenticeship has been helpful in my role, for example the different leadership styles and how to adapt them to suit different learning styles. I have also learnt a lot more about coaching and how to support team members throughout their development.

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)


Not particularly but we do try to have regular team outings, for example going out for a meal or a night out at special occasions. I would like to partake in more extra curricular activities if they were available. I don’t feel we would have adequate uptake to have sports teams within the team.

9a. Would you recommend Mitchells & Butlers to a friend?


9b. Why?

I believe Mitchell and butlers are a great company to work for with various pathways for development. They treat their employees very well compared with some other large organisations I have worked for. I think the amount of training available is excellent and I have always been well supported in my training.

10. What tips or advice would you give to others applying to Mitchells & Butlers?

Make sure you just be yourself in the application and interview process, highlight any areas that you would be interested in progressing into for example if you are working in a front of house role, but would like to begin kitchen training as this is something I have always found Mitchell’s and butlers to be really good at offering.

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