Rating

9.6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • TELESALES customers come through with enquirys and we try to persuade the custromer to purchace with us to help customers and bring revenue up we then also offer them our service plans to make sure they are getting the full service overall to try to get them to purchase again

    9/10

  • 2. Have you learnt any new skills or developed existing skills?
  • i have learnt a lot through out my apprenticeship but i would defiantly say got i learnt a lot better communicating skills over the phone and i also learnt through my time doing the lions lair training how to work as a team and work to peoples strengths and weeknesses

    9/10

  • 3. To what extent do you enjoy your programme?
  • i really enjoyed the apprenticeship overall as it as helped me gain a lot of knowledge and confidence through out all of the training and it has been very beneficial to me with the qualifications i also got to meet and communicate with others i may not of normally met

    10/10

  • 4. How well organised/structured is your programme?
  • the program was structured perfectly to work around all out groups needs so that everyone could progress together we also all had a trip to the sorce academy once a month where we could get help and guidence for the course and any other isues or problems we may have with the programe

    10/10

  • 5. How much support do you receive from your employer?
  • we got a lot of support through out the program our employer was very flexible with the help and guedence we needed including giving us payed days to go down to the source academy to help progress with the apprenticeship and get the help we needed while also giving us a very good wage for the apprenticeship

    10/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • our training provider the source academy offered us a lot of help and gidence through out the program they were very helpful and flexible the whole time offering us help at any time just by emailing them and we also had sessions with our tutors there to once a month

    10/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • my qualification has helped me alot with my role as they taught us alot of different selling techniques to help us close sales and different ways to help different types of customers and how to deal with different situations for example angry customers and thankls to this training i now know what to do

    10/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • at our work there are quite a few different activity's go on through out the year including events, we have a work football team who play they also have events where the team plays against other contact centres in professional stadiums where everyone can go one they also have things like Christmas partys

    9/10

  • 9a. Would you recommend Dixons Carphone to a friend?
  • Yes


  • 9b. Why?
  • because theres alot of opertunity


  • 10. What tips or advice would you give to others applying to Dixons Carphone?
  • BE CONFIDENT


Details

Level 2 Apprenticeship

Information Technology

Sheffield

May 2019


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