Field Engineer Review

I am a field engineer in the Enterprise sector for BT. My duties include installing, maintaining and repairing telecoms systems for business customers. This includes businesses of all sizes from small independent companies to large corporations.

I have always been very organised and this is an important skill in my apprenticeship. Knowing nothing about telecommunications before starting in this role, I have gained a lot of technical knowledge. I have also gained much more confidence since joining BT.

I enjoy my apprenticeship very much. I love how every day is different from the one before. I also enjoy meeting new people including employees from different sectors of BT and our customers.

My intake was the first group of apprentices for the Enterprise sector and the structure at the beginning was a little unorganised. However they apprentice delivery team have constantly asked for feedback and improved the apprenticeship based on our experiences.

I have received an incredible amount of support both from managers and team members. I am continually encouraged to pursue opportunities that are available in BT and this has both helped me personally and professionally

I have completed my BTEC at Stoke college, the tutors there were very supportive and took their time to ensure everyone understood the course material. I also have my SVQ coursework, I have a class every 2 weeks with my coach to go through what I have done and what's next and am also able to attend other classes with him if I need extra support.

Some of the content has been a bit difficult to relate to my role. However, I have completed several case studies to show as evidence of my work. Putting these tasks in writing has helped with my understanding and I have them saved so that I can use them as instruction when I am out on my own.

I along with a group of other apprentices have created an apprentice network. The roles for the team were advertised to the apprentice community, I then applied and interviewed for my position. The network is specifically for enterprise engineering apprentices and is being built from scratch. Although we have a team of managers on hand to help, we have been allowed the freedom to create the network ourselves.

Yes

The career opportunities are endless in BT. There are so many sectors and roles and apprentices are encouraged to move on through the company and pursue other areas of interest. There are also various tasks set to apprentices to help encourage and hone other skills and hard work is appreciated and rewarded.

To be yourself. BT as a whole tends to look for employees based on their character rather than their experiences. Personality is more important than knowledge. The job itself can be learned, it is important to BT that the person can engage with their customers and deliver an excellent service.