Field Engineer at BT

Start Date:
2017
Location:
Edinburgh
Programme Type:
Apprenticeship - Advanced Level (Level 3)
Salary:
£19,000 annually
Review Date:
May 2019

Review Score

9.5 /10

1. Please give an overview of your role and what this involves on a day-to-day basis:

10/10

I am a field engineer in the Enterprise sector for BT. My duties include installing, maintaining and repairing telecoms systems for business customers. This includes businesses of all sizes from small independent companies to large corporations.

2. Have you learnt any new skills or developed existing skills?

10/10

I have always been very organised and this is an important skill in my apprenticeship. Knowing nothing about telecommunications before starting in this role, I have gained a lot of technical knowledge. I have also gained much more confidence since joining BT.

3. To what extent do you enjoy your programme?

10/10

I enjoy my apprenticeship very much. I love how every day is different from the one before. I also enjoy meeting new people including employees from different sectors of BT and our customers.

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4. How well organised/structured is your programme?

8/10

My intake was the first group of apprentices for the Enterprise sector and the structure at the beginning was a little unorganised. However they apprentice delivery team have constantly asked for feedback and improved the apprenticeship based on our experiences.

5. How much support do you receive from your employer?

10/10

I have received an incredible amount of support both from managers and team members. I am continually encouraged to pursue opportunities that are available in BT and this has both helped me personally and professionally

6. How much support do you receive from your training provider when working towards your qualifications?

10/10

I have completed my BTEC at Stoke college, the tutors there were very supportive and took their time to ensure everyone understood the course material. I also have my SVQ coursework, I have a class every 2 weeks with my coach to go through what I have done and what's next and am also able to attend other classes with him if I need extra support.

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

8/10

Some of the content has been a bit difficult to relate to my role. However, I have completed several case studies to show as evidence of my work. Putting these tasks in writing has helped with my understanding and I have them saved so that I can use them as instruction when I am out on my own.

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

10/10

I along with a group of other apprentices have created an apprentice network. The roles for the team were advertised to the apprentice community, I then applied and interviewed for my position. The network is specifically for enterprise engineering apprentices and is being built from scratch. Although we have a team of managers on hand to help, we have been allowed the freedom to create the network ourselves.

9a. Would you recommend BT to a friend?

Yes

9b. Why?

The career opportunities are endless in BT. There are so many sectors and roles and apprentices are encouraged to move on through the company and pursue other areas of interest. There are also various tasks set to apprentices to help encourage and hone other skills and hard work is appreciated and rewarded.

10. What tips or advice would you give to others applying to BT?

To be yourself. BT as a whole tends to look for employees based on their character rather than their experiences. Personality is more important than knowledge. The job itself can be learned, it is important to BT that the person can engage with their customers and deliver an excellent service.

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