Delivery Agent at BT

Start Date:
2018
Location:
Cardiff / Caerdydd
Programme Type:
Apprenticeship - Advanced Level (Level 3)
Salary:
£16,500 annually
Review Date:
May 2019

Review Score

10 /10

1. Please give an overview of your role and what this involves on a day-to-day basis:

10/10

On a day to day basis, I will manage the monthly plan for the engineers within BT. I have to attend calls to discuss the plan with patch managers and area managers. I have to cover other colleagues within my team. I have to enable jobs also on a daily basis.

2. Have you learnt any new skills or developed existing skills?

10/10

Within my role, I have developed my confidence in terms of speaking to people I am not familiar with. My public speaking has also improved and I am able to negotiate and discuss topics within work. I have developed my literacy skills due to communication each day in daily work.

3. To what extent do you enjoy your programme?

10/10

I really enjoy my programme a lot. It is challenging yet rewarding and every time I do it, it is different. I find the programme rewarding and find my self always excited to learn more each time that I am here. I am looking forward to continuing to progress in the future.

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4. How well organised/structured is your programme?

10/10

My programme is very well organised and structured. I always know what is going on and I know where the help is if I require it. I enjoy the structure of my programme as it is very well balanced and has a good sense of value and achievement every day.

5. How much support do you receive from your employer?

10/10

I receive constant support within my work. My employer, manager and team always make me feel comfortable when needing to ask for help. I never feel like help is not possible and I can always depend on them in helping me achieve my goals within the work place and beyond.

6. How much support do you receive from your training provider when working towards your qualifications?

10/10

Again, the support is essential and is what you need to complete these qualifications. That's why I always feel like the support is there from my coach at all times. They explain things very well and like to help. I feel good and look forward to progressing further to.

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

10/10

it helps me within my role as it develops my knowledge about the company that I work for and the required needs and responsibilities required to succeed under the certain brand. I also gain confidence so I am able to go above and beyond within my role to show my passion.

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

10/10

within my work, there are loads of opportunities to go well beyond what you are asked to do. for example there is a range of extra qualifications you can pick up. You can also work with charities to gain recognition and show people you can work out of your own time also

9a. Would you recommend BT to a friend?

Yes

9b. Why?

I would recommend BT to a friend because ever since I have been here I have felt automatically settled and happy and always feel valued and well looked after. It is a massive company and you are always meant to feel like you are a part of the big things to come.

10. What tips or advice would you give to others applying to BT?

My tips and advice to someone wanting to apply with BT is just to be yourself. Show them what you can do and don't be afraid to challenge something you feel can be improved or can be slightly better. Going in with fresh eyes is the best way to be.

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