Customer service advisor Review

My role can be very challenging at times, but I do love a challenge. This role is telephoned based and involves interacting and communicating with customer's regarding their credit cards. our sole purpose is to help people who are in financial difficulty and provide them with the right outcome and of course help customer's get any issues resolved.

I have learnt so many new skills. My listening and communicating skills have developed dramatically. I have also found that the more experience I have dealing with different customer's and different scenarios the more confident I have become with making conversations flow over the phone. My adapting skills have also improved as things are ever changing within the banking industry.

It is completely different to what I expected. There is a lot of workload, especially because I am enrolled on the apprenticeship scheme. As well as my day to day job, I have coursework that has to be completed within set deadlines. Overall the programme has been a great experience so far.

I would say I am a very organised person and I like to get things done as soon as possible. The first few months of the programme, training is provided to learn the job itself. Then it is followed by an introduction to the apprenticeship, where we are required to completed assignments by set deadlines provided.

I receive so much support from my employer as well as my colleagues. My team are very friendly and if I have any queries, they are happy to help. During my training period I was given time to listen to calls and gain constructive feedback which really helped improve my performance overall.

My training provider is very helpful. If I have any queries or I am unsure of anything relating to my apprenticeship, I send Wendy an email and she responds fairly quick. Also we have meetings on a monthly basis to update how I've been getting on with my apprenticeship and what I should be doing next.

My training provider helps me to perform better in my role by keeping me informed on how well I am doing and also if there is anything I could improve or work on within the scheme. I receive advice from my training provider on how to reach distinction criteria and I set this as a goal I aim to achieve.

The Royal Bank of Scotland support numerous activities with a goal to donate £4.5 million to charitable causes in 2019. For one of my assignments I was required to arrange a charity event and raise at least £50. I held a dress down day raising £141.00, and arranged for me and my team to volunteer for the day at Havens Hospice which was agreed by my line manager. This is just one example, there are lots of other activities that take place within my workplace.

Yes

It is a good place to work, everyone is friendly and I have built a great report with my colleagues. Having a good team makes coming to work more enjoyable! I have received so much support throughout my time spent here. Although the work can be challenging at times, it is also very rewarding.

At first the job itself seemed very difficult and I was worried I was never going to be able to do it. There was so many screens and systems to learn as well as being able to keep a conversation going with the customer. I received so much support from my colleagues and eventually everything started to make sense. My tip would be don't be worried about not knowing everything straight away, it takes time... 8 months later and I'm still learning new things.