1. Please give an overview of what your work experience involved:
It involved taking care of deliveries and sorting stock to allocated areas. Providing helpful and friendly service to customers while showing them new products. Cleaning and stock taking each week as well as meeting team members and helping out with their tasks. Identifying potential shoplifters and alerting the management. Demonstrating good product and brand knowledge.
2. What training and skills development did you learn from your work experience?
Stocktaking, communicating skills used with team members and management as well as customers, cleaning and sorting out the layout on the shop floor and stockroom, sorting out deliveries, safety and manual handling training, skills on how to approach customers and convert unhappy customers to happy customers when the product they are looking for is out of stock
3. To what extent did you enjoy your work experience?
The team and management were very helpful and open towards newcomers. But what I noticed is that some of the staff allocate their own tasks to the students who are completing the work experience instead of doing it themselves. Also throughout the day, there was not much to do once the basic tasks were completed.
4. How well organised was your work experience?
The work experience itself didn't set out many guidelines on what would be expected and as the days went by I was given random tasks which varied. Throughout my time spent there, I only got to talk and see the manager twice in the whole week and I was taken care of random staff members.
5. How much did you learn about the company culture and what it would be like to work there?
No one really dwelled on the subject of the companies intentions and cultures but I was shown the tasks that happen on a daily basis which covered the basics of what it would be like to work there as part of the team. We learned that not much time is given to each individual as there are numerous employees working there.
6. How much did your work experience help you in deciding on your future career path?
My work experience at Boots definitely steered me away from a job in a drugstore as there is not much to do and management could be better as could some of the staff. It showed me that if I was looking for an easy career path this would be the perfect job.
7. Were you paid or reimbursed for this experience?
It was voluntary work experience for the length of a week as part of a Transition Year programme in secondary level education. Travel costs were not paid but I received generous gifts at the end of my work experience as a thank you for the help and time spent throughout the week.
8. Were there opportunities for networking and meeting other employees?
During break times we got introduced to the employees and as we went along our daily tasks whenever we were stuck or in need of a helping hand many of them would be willing to help therefore we got to meet them more closely and explore their personalities. Also, we got to meet the work experience students while completing tasks or going for breaks.
9a. Would you recommend Boots to a friend?
I personally wouldn't as I feel that there are not enough tasks to occupy workers throughout the day. As a newbie, you also have to complete all the other staffs work as they see this as an opportunity. The managers do not ket you handle the cash register which doesn't give you the full experience.
10. What tips or advice would you give to others applying to Boots?
If you are looking for an easy days work and not receiving and qualifications or certificates then it is the place for you. At the end of the work experience term, you get a generous set of items as a thank you for your time and help. If you like helping people out in a busy environment then its perfect for you.
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