Shift Supervisor at Mitchells & Butlers

Start Date:
Programme Type:
Apprenticeship - Higher Level (Level 4/5)
£700 monthly
Review Date:
May 2019

Review Score

7.9 /10

1. Please give an overview of your role and what this involves on a day-to-day basis:


I am the manager on duty and my role is ensure the positive running of a shift, I put tills out, check stock levels, promote staff morale, ensure good team work. I run food out, serve alcohol, delegate tasks. I allocate hotel rooms, check in and out guests. I place delivers and accept deliveries. I ensure that guest have a positive experience from the moment they step foot in the door.

2. Have you learnt any new skills or developed existing skills?


I am still at the beginning of the programme but am developing my knowledge especially about different laws relating to equality and diversity. I am bringing knowledge to the front of my brain and learning how to put the knowledge in to practice. I have completed in house training and shared that with other staff members.

3. To what extent do you enjoy your programme?


It is enjoyable and i asked to sign up to this to develop my knowledge and skills, I am still learning to make sure that I have enough time to learn in and out of the work place. It is quite time consuming especially with a toddler around. I enjoy learning and hope further on down the line i can develop these skills

4. How well organised/structured is your programme?


the intial introduction was not the best start as none of the information was sent to me with the work to complete. Meeting the tutor/mentor has been agreed once a month and has worked well although the follow up after the meetings haven't been there and things that are meant to be sent out haven't been. I have had to chase these up.

5. How much support do you receive from your employer?


My employer is great and provides a lot of support. I am given learning time and time to reflect on what i have learnt and where i need to go. I know that i can ask for advice and any help needed. the support is there if and when i need it.

6. How much support do you receive from your training provider when working towards your qualifications?


The support is there if i ask for it. I think that there could be more as no the system is quite confusing and I don't think enough guidance was provided for that. I know that if i email then they will respond but not necessarily in the time frame i would like.

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?


It makes me think more about my role and my knowledge throughout that role. It will definitely help the further along i get as it will ensure i know the up to date legislation and will also help develop the team further. It helps me develop what i have learnt and put this into practice.

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)


We have regular team meetings and try to have social events although it is difficult being able to get everyone together outside of work. We provide prizes for local events and have been to a preservation society to help clear the woodlands. The main company events are manager only invites and not partners or staff members.

9a. Would you recommend Mitchells & Butlers to a friend?


9b. Why?

It is a good company to work for and there is a good scope for progression. There is support available and lots of different brands to work for. Good discount scheme available. There is a good structure available and a good training scheme to follow which can be easily progressed through.

10. What tips or advice would you give to others applying to Mitchells & Butlers?

Be prepared to work long hours and unsocial able hours. Complete the necessary training and then look at which direction you would like to go. Don't be afraid to ask for support as it is there. It is a great environment to work in and choose which brand you would like to work for carefully.

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