Field service tech at Virgin Media

Start Date:
Programme Type:
Apprenticeship - Advanced Level (Level 3)
£18,000 annually
Review Date:
May 2019

Connect with Virgin Media

Review Score

4.9 /10

1. Please give an overview of your role and what this involves on a day-to-day basis:


Working to a list of appointments fixing issues that people may have with their services. This can be broadband and TV faults, but also telephone faults. I also install services for some new customers. I have to self manage my route during my day, calling customers to let them know estimated time of arrival also.

2. Have you learnt any new skills or developed existing skills?


Ive learned a lot of new skills, I have never worked for a telecommunications company before. From working with diagnostic equipment to fix issues inside and outside the property to manual handling for working with ladders and pit lifting for when gaining access to a customers cable in the ground.

3. To what extent do you enjoy your programme?


Overall my programme has not been that enjoyable, there was lots of issues when I first started and I feel that I don't get enough support from my mentor at GKA. I do not see him enough and I feel like I am falling behind with my work for the apprenticeship.

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4. How well organised/structured is your programme?


Very poor, as previously stated there were a lot of issues to begin with. When on the training courses the program seemed to be improving, however there were still many problems with uniform ordering, PDA issues and shift patterns.

I often go two months until I see my GKA mentor, which is not helpful

5. How much support do you receive from your employer?


I receive a lot of support from my peers at Virgin Media and my manager. However when I first started I was often left in the yard with no work to do and then after 3 hours would be told to go home. I have now started to work on my own at 75% and coping well with the increase in work.

6. How much support do you receive from your training provider when working towards your qualifications?


I feel that the training provider does not provide enough support. The first time I saw my mentor from GKA was in Feb 2019 even though I started my apprenticeship in September, I now only seem him once a month and rarely hear from him about work I have submitted, often having to wait up to 2 to 3 weeks to get feedback.

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?


I do not feel that my qualification has aided me at all with my job role at all. Most of the work undertaken before Task 1 was just general knowledge questions and tests for English and Maths. Most of the skills that I have learnt have come from my on the job training

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)


There are several additional activities that I can get involved in for work, these are usually open to discussion of what we would like to take part in I.e. horse racing, go matting and meals out at Christmas. We often hold charity events too for raising money for local causes

9a. Would you recommend Virgin Media to a friend?


9b. Why?

I would recommend Virgin Media ad there is go career progression potential. The wage structure on the apprenticeship scheme is also attractive as it increases gradually every couple of months. The working hours are very easy to deal with and allow for time to be spent with my family on weekdays and weekends.

10. What tips or advice would you give to others applying to Virgin Media?

I would suggest that someone else applying to work for Virgin Media should do research into the company and learn a bit more about what services we provide, but also where our sector fits within the Virgin brand. You should require a positive attitude and be able to deal with stressful situations comfortably whilst maintaining the company values.

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