retentions advisor Review

by Virgin Media O2

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

dealing with customers in existing contract, call handling offering them cheaper deals to potentially stay with us as a service provider. also we do look through their bills to see if anything has changed when it shouldn't have. also dealing with any queries the customer has regarding any future bills.

10/10

2. Have you learnt any new skills or developed existing skills?

10/10

3. To what extent do you enjoy your programme?

10/10

4. How well organised/structured is your programme?

10/10

5. How much support do you receive from your employer?

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

10/10

9a. Would you recommend Virgin Media O2 to a friend?

Yes

9b. Why?

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10. What tips or advice would you give to others applying to Virgin Media O2?

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