Duty Manager at Greene King

Start Date:
Programme Type:
Apprenticeship - Advanced Level (Level 3)
£1,100 monthly
Review Date:
May 2019

Review Score

6.8 /10

1. Please give an overview of your role and what this involves on a day-to-day basis:


General running of the business. Cash handling, customer satisfaction as well as customer complaints, making sure we hit every target as a team and offering any on the spot training to help assist team in progression.

A consistent show of support and control with a hint of being a manager not only the customers feel relaxed around but the team feeling like they are in a family enviroment

2. Have you learnt any new skills or developed existing skills?


I am currently learning how to process the business in Greene kings eyes so I can be the general manager they are looking for after my training.

I have been able to develop on my already gained skills during my time in hospitality and build on the many learning curves.

3. To what extent do you enjoy your programme?


The extent of my enjoyment is solely down to the assessors I have been dealing with, they have made learning the new systems and developing my skills a great deal of fun and informative at the same time, i think I enjoy the programme as much as I enjoy working in hospitality

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4. How well organised/structured is your programme?


Extremely well organised with plenty of communication to keep the ball rolling and never feeling like there is a wrong question to ask. Work schedule dates being made well in advance and constant support with anything I am working on at the time. The only way it could be more organised is if I was more organised

5. How much support do you receive from your employer?


Sometimes I feel the support is missing

6. How much support do you receive from your training provider when working towards your qualifications?


Above and beyond

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?


Better understanding of regulations and lesigations within my sector, and more ways to help team understand different ways of approaching customers and staff

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)



9a. Would you recommend Greene King to a friend?


9b. Why?

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10. What tips or advice would you give to others applying to Greene King?

Understand which category you are entering and understand the amount of work you are going to have piled on. It is a hard job but if you have the confidence and passion you will do just fine

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