Rating

5.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Administration duties in arranging funerals, ordering flowers, obituaries, invoicing, coatings, taking care of the deceased. Taking care of the bereaved. Answering telephone enquiries, selling memorial products. Selling pre paid funeral plans.

5/10

2. Have you learnt any new skills or developed existing skills?

Learnt about the funeral process. Understand the necessary legal processes,

6/10

3. To what extent do you enjoy your programme?

I enjoy dealing with the families and friends and the caring side of the process. I find the administration easy, but I do not enjoy the need to sell.

6/10

4. How well organised/structured is your programme?

Training is sporadic and on a need to know basis. Quite often you are just expected to know something. Communication is poor.

5/10

5. How much support do you receive from your employer?

I receive support from my line manager, but from more experienced staff you sometimes feel like a nuisance.

5/10

6. How much support do you receive from your training provider when working towards your qualifications?

Only received one visit from training provider, so it is too early to comment.

5/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Better understanding of the funeral process, but this is mainly from “on the job” experience and not from the training provider.

5/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Encouraged to do community work, but not social events

5/10

9a. Would you recommend Co-op to a friend?

Yes

9b. Why?

Good company to work for, in terms of benefits and salary.

10. What tips or advice would you give to others applying to Co-op?

The recruitment process takes a long time, be patient.