financial customer service advisor Review

by NatWest

Best Apprenticeship Employer

Rating

9.5/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Customer service adviser dealing with customers query's at first point of contact. also dealing with complaints

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • yes i have completed my personal banker certificate and i have become more confident at speaking to the public

    9/10
  • 3. To what extent do you enjoy your programme?

    • i really enjoy it

    10/10
  • 4. How well organised/structured is your programme?

    • very well organised

    10/10
  • 5. How much support do you receive from your employer?

    • my manager is very supportive and helps me in my role

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Linette has been very helpful and supportive throughout the whole duration of the apprenticeship

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • i have learnt many skills using the information i have learnt throughout my journey

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • yes there is also lots of different social events

    8/10
  • 9a. Would you recommend NatWest to a friend?

    • Yes

  • 9b. Why?

    • great place to work

  • 10. What tips or advice would you give to others applying to NatWest?

    • n/a

Details

Level 2 Apprenticeship

Finance

Manchester

May 2019

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