Business Customer Service advisor Review

by NatWest

Best Apprenticeship Employer

Rating

7.5/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Serving customers to the best of my ability. Providing great customer service.

7/10

2. Have you learnt any new skills or developed existing skills?

I feel my communication skills have improved greatly.

7/10

3. To what extent do you enjoy your programme?

I have enjoyed taking part in the apprenticeship and learning more about the business area that I work in.

7/10

4. How well organised/structured is your programme?

The programme is well organised, I have found it easy to navigate and discover what I am required to do to complete each task/mission.

8/10

5. How much support do you receive from your employer?

There is support when needed. We are given the same amount of time per week to complete any missions that we need to submit.

8/10

6. How much support do you receive from your training provider when working towards your qualifications?

The support I have received from my training provider has been amazing, I am always able to ask questions if I am unsure of something and an answer is always provided without fail.

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It really helps me perform better in my role as I am able to take feedback and apply it within my job. I also learn a lot about my role from being on the qualification programme.

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Sometimes there are yes

6/10

9a. Would you recommend NatWest to a friend?

Yes

9b. Why?

Because once you have settled in and are aware of how the job works, you are treated well by everyone.

10. What tips or advice would you give to others applying to NatWest?

Listen in training.