Customer Team Member at Co-op

Start Date:
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
£9 hourly
Review Date:
May 2019

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Review Score

8.6 /10

1. Please give an overview of your role and what this involves on a day-to-day basis:


The overview of my role is to firstly serve customers on tills providing excellent customer service, dealing with any questions or queries customers may have. I also do our fresh food checks so I check products that are going out of date and reduce these items. I also do our price checks to make sure the price tags are correct

2. Have you learnt any new skills or developed existing skills?


I have learnt many things including history of the company and how the company works from things such as legal health and safety requirements to how to ask the relevant questions to customers to gain trust and build on basket sizes. I am continuing into learning more skills such as more supervisors role skills such as gap scans and promotions

3. To what extent do you enjoy your programme?


I enjoy the programme and it is challenging each month and I enjoy learning about new things and things I may not have known about. I also enjoy that I can pass on anything I learn to my fellow colleagues. I also have a good rapport with my trainer who puts me at ease and is there to help me with any questions I have.

4. How well organised/structured is your programme?


The programmed is structured to what my company wants us to learn in a certain order, this correlates with what is happening in the business at that time for example the module legal and governance joined with the work we were doing in store from age related checks to health and safety. My work is organised to I know when I have a trainer meeting and when all my work is needed to be submitted by

5. How much support do you receive from your employer?


My employer is also my mentor, he checks on me once a month to see how I am getting on and is there if I need to ask any questions about things I may not know about. He has pushed me to gain more confidence and has given me more responsibility. My area manager and supporting staff are also there to help me if I need it

6. How much support do you receive from your training provider when working towards your qualifications?


My trainer provider supports me a lot, my trainer that I see every month is there to support my work and is always happy to give me feedback on my work. She is there to answer any emails I have with any questions and promptly replies with more than enough help. I get on great with my trainer and she has built my confidence

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?


The qualification will/has helped me perform better in my role as I was lacking in confidence in myself after some pushbacks but this apprenticeship has helped me gain knowledge and develop the skills I already had to put into my work. This qualification has also helped me build more relationships with my colleagues and pass on some of the things I have learnt and I have been able to help them too

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)


At the moment we do not have any extra-curricular activities, we do some community work but not a bonding session for the whole team to get involved in. I think we could benefit as a team to have an event such as team building or even mental health activities to help the team bond better together and overall build morale

9a. Would you recommend Co-op to a friend?


9b. Why?

I would recommend the co-op to a friend because I admire the ethical stand from the Co-op, from fair trade to supporting local communities. I am an advocate for the company and would always suggest the co-op to anyone. The business has anything you may need at a competitive price from food to Funeralcare and the company cares about its customers and colleagues

10. What tips or advice would you give to others applying to Co-op?

The tips I would give is to build up a work portfolio, the opportunities that I have to progress and the work portfolio has helped me to put all my work into one place to show at an interview. Another advice is to believe in yourself, have the confidence that you are good enough. And have the customer service skills required, every interaction with a customer is like a first impression

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