customer advisor Review

by B&Q

Best Apprenticeship Employer

Rating

6.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I work on checkouts so my day to day is dealing with customers, handling customers money and making sure they have a good shopping experience.

    6/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Not really just my day to day skills i have used for the pass six years.

    6/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy learning new skills and getting my maths up to a level two standard.

    9/10
  • 4. How well organised/structured is your programme?

    • Very organised when it comes to the planning of the lessons online, meeting with mentor and trying to get a hold of her not so much, got to message her twice sometimes three times

    6/10
  • 5. How much support do you receive from your employer?

    • My front end manager i get a lot of help she lets me go for a hour and complete course work. HR not really need them for anything at the moment fingers crossed, as i siad before my mentor hard to get a hold of her.

    5/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • I receive a lot of support from my trainer.

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • A bit better.

    4/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • No.

    4/10
  • 9a. Would you recommend B&Q to a friend?

    • Yes

  • 9b. Why?

    • Because it a good place to work.

  • 10. What tips or advice would you give to others applying to B&Q?

    • Make sure you know your knowaglle when coming to appling

Details

Level 2 Apprenticeship

Customer Service

Carlisle

April 2019

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