Retail Assistant Review

I am a customer facing role, so I serve drinks and food as well as taking orders, dealing with customer feedback, and general care taking of your customers. I also must look after the bar and restaurant area by making sure it is fully stocked and everything that will be needed during serviced is readily available.

I have learnt to portray myself and how I act with co-workers when around customers must be more professional, relaxed and have a more approachable atmosphere in the eyes of the customer. I also learnt to constantly pay attention and be attentive towards customers in order for them to have an enjoyable experience at your establishment.

I enjoyed learning something different every week, and understanding the perspective of my work and my colleagues work from a different point of view, allowing me to know the importance of everyone’s job role, the impact it has on a customers experience, and utilise the perspective to enhance a customers meal.

Very organised, with every learner meeting there was a chart setting out what tasks to be accomplished by when, the worksheets on the website were detailed and appropriately labelled as well as easy to find, and there also wasn’t too much pressure to do tasks in a set order, you have the freedom the do it in an order comfortable for you.

My manager supported me a lot, she found me lots of information on the business I was working in and gave me extra jobs and duties to do that involved what I was learning at the current time to help me develop my knowledge, greene king also have lots of information booklets and leaflets for employees

The website they provide for the duration of the course has lots of workbooks, questionnaires and quizzes to test your knowledge and also lots of information booklets and tips on how to write notes to make revision and doing your business project easier with shortened notes and only the information you need not all of it.

It has given me better insight into my personal job role and what it consists of, it’s given me a platform to understand what my day to day basic jobs are, and to also go above and beyond, to do jobs that I can be trained for and gain experience in.

We as a pub organise weekly events for public like networking and social activities, but as team members we don’t tend to participate unless we have the evening off, we may occasionally assist in hosting an event. We are raising money for Macmillan and doing a 5 a side football game for the staff solely.

No

Because the wage it pays its staff is minimum, no matter how hard you work or how long you’ve worked there, the budgets for consumables like cleaning products, crockery and glasses is so minimal orders regularly get cancelled or cut shorter leaving us without the equipment and facilities needed to provide an excellent service to our customers

I would advice them to set boundaries for their maximum working hours and weekend hours, save money before joint greene king as the wage is 4 weekly so paying direct debits is very difficult and if you the cut off date, you have to wait ages to get paid your wage.