Team Leader Review

Leading my team to produce excellent customer & food/drink service at a friendly pace ensuring all team members know what is expected of them at the start every shift from dealing with complaints, feedback, till operations changing of barrels and ensuring that stock is rotated & all up to date cash management and anything more that may arise such as new menu updates that the team may have to be informed of

How to produce quality within my team and guidance for them when needed I have learned different styles of leadership within my role which has built up my confidence as a team leader gathering my team together to detail what is expected of them for that in particular shift or upcoming shifts

I really enjoyed the whole programme from learning new leadership skills to how to deal with inner relationships with my team having an in-depth knowledge of how the business works can overall have an impact on you and your team for the overall performance to which is expected if you have a happy team you know your doing a great job

The course is Very structured, ideal for revising for that particular area of what is expected from the role. it ensured that I could take in all the details that I needed to go forward with my career with all the relevant information to which I already knew on a day to day basis to certain subjects I needed to look into And talk to my manager about what impact and importantly of the field in question I would recommend this course to anyone who wants to pursue the management side of hospitality

I had plenty of support from my employer and still receive support, if I was not sure about anything my employer talked with me to see that I was on the right track for the subject if I was we would have a conversation about it so i could broaden my knowledge further afield with the help of this upon completion of my apprenticeship to which I’ve passed my employer has put me forward for the next level to help me get to where I’d like to be comfortable within my career

I had Loads of support & guidance, my trainer was fantastic and if I was not sure about something she would talk with me to see if I could understand what she was asking of myself. Having working in the hospitality industry for so long it’s easy to have a hands on approach to the role but when it comes to writing about it was hard at first but once you put pen to paper I was really happy that I achieved it and all the deadlines set by the provider really helped me accomplish the qualification

My qualification has helped me significantly through my role. It has helped me understand and given me confidence to delegate and give my team the leader that they needed. It has made a huge impact on my behalf to have the knowledge I already had and have also gained. This has made me want to pursue my career in the hospitality management side of the business

None at this current moment in time although we do fundraisers for McMillan cancer and also our adopted local charity St Teresa’s Hospice to which all the team get involved with we have quiz nights which we test our knowledge against the customers to which they always win the team like to have a friendly customer service to which many of our customers love

Yes

Greene king have given myself and many others the opportunity to do an apprenticeship to further my/their careers in the hospitality industry from being a chef to food/beverage service to the management side by not only studying new roles to progress forward but the confidence and knowledge that can or will help the business succeed

It’s hard work fast paced but time and patience does have the benefits from team nights out/ team building having a pension & if you like a challenge come join Greene king have fun within your team they are like family I always dream but also I’ve found if you keep going and believe in yourself as it takes time to succeed but given the opportunity to get onto the apprenticeship scheme has been amazingly worthwhile