Hospitality apprentice Review

by Mitchells & Butlers

Best Apprenticeship Employer

Rating

8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My job role includes greeting, serving and taking customer food orders. My role also includes taking bookings over the phone for parties, funerals and customers who just love the food we offer. I also ensure everything is clean and up to standards. E.g. table set up, menus, crockery and cups/glasses.

8/10

2. Have you learnt any new skills or developed existing skills?

I believe I have developed more of my customer skills since starting my apprentice. Gaining more experience dealing with customer complaints and resolving difficult situations.

8/10

3. To what extent do you enjoy your programme?

My preferred place of work is in hospitality so I do enjoy learning about the business in more detail.

10/10

4. How well organised/structured is your programme?

When I first started the programme it wasn't very organised which made me behind on my work, however, when [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] started as my trainer he has made it allot easier for me to catch up on my work and allot more organised with visits and the volume of work I receive.

10/10

5. How much support do you receive from your employer?

When my apprenticeship started they where very supportive, however, further into my apprenticeship I feel I'm getting less support, not getting as regular training hours to be able to do my work and forcing me to do it on my days off.

5/10

6. How much support do you receive from your training provider when working towards your qualifications?

I receive 100% of support from [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions], if I'm finding a subject difficult he will focus more on that subject ensuring I learn more until I am confident with understanding that certain subject. I know if I have any questions he will find time to help me if I'm struggling.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Learning more information on the hospitality business does help me perform better in my role because I am more aware of the brand standards we deliver to customers.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

There are none that I am aware of or what I have experienced while being employed there.

3/10

9a. Would you recommend Mitchells & Butlers to a friend?

Yes

9b. Why?

It is a good company to work for, with opportunities for everyone to develop their skills. Discount with all Mitchell's & Butlers businesses.

10. What tips or advice would you give to others applying to Mitchells & Butlers?

If your wanting the hours of work its great, hospitality isn't just a 9-5 5 days a week job you have to be flexible you will work week ends.