1. Please give an overview of your role and what this involves on a day-to-day basis:
Duty Manager. Supervision of Service Assistants, ensure compliance with Health and Safety protocols, customer service, recruitment, key holder, cash handling and banking, delivery acceptance and warehouse management. Responsibilities also include training new staff, performance reviews as well as investigation of disciplinary issues. I also have to investigate accidents and stock or cash losses.
2. Have you learnt any new skills or developed existing skills?
Greater awareness of equality and diversity, team management, different methods of training, development and reporting. I have a greatr insight into marketing as well as the different types of customers. I have developed my skills in the provision of performance reviews and training. I've gained more competence and confidence in these having completed the relevant modules of Retail Team Leader Level 3.
3. To what extent do you enjoy your programme?
Extremely enjoyable. Very worthwhile and provides exposure to various different elements within the Retail Team Leader role. The structure of the course is ideal and conducive to learning. Being able to do research and learning on line at your own pace aids development as well as assistance from a dedicated Lifetime trainer.
4. How well organised/structured is your programme?
Very well structured. Each module is pitched at the right level with about the right amount of content. Screwfix training department and Lifetime have worked together to ensure that the training provided by both is mutually supportive and based at the right level with subjects complementing each other. The course flow naturally with each subject building upon the next module.
5. How much support do you receive from your employer?
All the support I need. Time is allocated on a daily basis for training as well as guidance and mentoring on required subjects. Requirements for each module are identified and training given as required. I have also been able to provide support in other stores in order to gain relevant experience for the role and course requirements. Screwfix have also provided three workshops that I have attended.
6. How much support do you receive from your training provider when working towards your qualifications?
Monthly visits reviewing new learning as well as equality and diversity as well as safeguarding issues as well as ad hoc support when requested. Trainer is totally supportive and is available for clarification and questions on a daily basis, by phone or e-mail. My trainer has provided significant amounts of guidance and support during my apprenticeship.
7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
Has made a significant improvement in how I perform. Not only do I have a greater understanding of different models I can actually use them practically e.g. he instruction given has assisted me in providing performance reviews for staff and setting clearer objectives using SMART. This has given me more confidence and greater credibility.
8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
There are social activities that include the usual Christmas functions but also evenings out for meals and activities such as bowling and meals, various conferences from stock suppliers and Kingfisher and visits to other stores as well as company Hq and the main warehouse to gain a greater understanding of the business.
9a. Would you recommend Screwfix to a friend?
Family atmosphere, inclusive with lots of staff benefits. Excellent career development as well as a very professional organisation. You are able to progress from part time servive assistant to through various appointments to Area Manage. The pension scheme is excellent as well as the share save and share build schemes. The pay is good and their are bonus schemes.
10. What tips or advice would you give to others applying to Screwfix?
Research the company and get some knowledge of DIY and products that are sold. Any customer service experience should be highlighted. Also visit some stores to gain an insight into how the business works. If you can speak to staff who can provide guidance on what the roles in Screwfix are and what they entail.