Rating

9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • My role included answering the phone, being on till, helping with delivery, doing my apprenticeship work which was an hour a week and communicating with customers.

    8/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I have learnt a lot of new skills, including customer service, knowledge about the business and how it is run, team work, leadership and time management.

    9/10

  • 3. To what extent do you enjoy your programme?
  • I enjoyed my program alot, I had a great team, my last assessor was great I wish I had her from the beginning. I enjoyed the daily activities and the feeling of accomplishment once they had been completed.

    9/10

  • 4. How well organised/structured is your programme?
  • It was structured, I liked having the hourly review sheet so you can mark off when you have had your hour. The fact it was audited as well gave management an insentive to make sure it was completed each week. I had a few different assessors so there was a part of time where I was confused on where I was at but I carried on and gave the work 100%

    9/10

  • 5. How much support do you receive from your employer?
  • Alot of support both of my employers were really helpful, supportive and I learnt alot from them! Could not have done it without them. They were amazing. It made it much more enjoyable with a supportive team who want to see you achieve.

    10/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • Alot of support from both my manager and my assessor. I could message or phone my assessor if I had any questions and my manager was always able to make time for me which was great so I could get better knowledge and understanding of the question.

    9/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • I have better customer service skills and knowledge about kwhat the customer needs, different types of customers and how to adapt yourself in certain situations. I have knowledge on selling techniques which have really helped when working. I have better communication skills and can work as part of a team.

    9/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • There is the gobe ambassador which I am nominated for which is about revising products from the store online. Where I can get friends from the outside involved with too.

    9/10

  • 9a. Would you recommend Superdrug to a friend?
  • Yes


  • 9b. Why?
  • Because it's a brilliant company to work for. The team are amazing and want you to succeed and it's a chance to learn new skills and to progress on more.


  • 10. What tips or advice would you give to others applying to Superdrug?
  • Be open to opportunities and to learn as much as you can, be yourself and don't be shy or nervous.


Details

Level 2 Apprenticeship

Customer Service

Havant

April 2019


View More Reviews
Recruiting? See how we can help you