Customer service apprentice at E.ON

Start Date:
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
£1,287 monthly
Review Date:
April 2019

Connect with E.ON

Review Score

7.9 /10

1. Please give an overview of your role and what this involves on a day-to-day basis:


Processing new accounts joining E.ON, obtaining the correct metering information and setting up the account until the first invoice is produced. All the while keeping the customer informed.

2. Have you learnt any new skills or developed existing skills?


I have developed my confidence and my ability to take on new challenged. I have learned so much about the energy industry and about the gains process exceptions through out my journey. It would be impossible to state everything.

3. To what extent do you enjoy your programme?


The program has been fantastic but had a lot more coursework that I had expected. Hard to do with a 37 hour job but definitely worth it.

4. How well organised/structured is your programme?


The program is the first year of this course with this provider so we have trouble starting out but organisation has improved throughout the year.

5. How much support do you receive from your employer?


My employers support me in every aspect that I need it from support with work to extra time for coursework and advice in my home life.

6. How much support do you receive from your training provider when working towards your qualifications?


The training provider are always there on the end of the phone or via email if I need them, a lot of the work is done through online courses so it is self taught a lot of the time. #I would have liked more face to face interaction however I know this is restricted due to the nature of the business and the demand.

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?


The training provided coincided with the work I preformed to the point where every module helped me to improve an aspect of my customer service in the work place.

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)


Not that I am aware of in my building. I have hear it happens in other building but that is mainly employee driven. We do have events outside of work that are advertised on the notice boards in the break room but again they are employee organised.

9a. Would you recommend E.ON to a friend?


9b. Why?

Great support network and a great opportunity to learn and develop if they are willing to put in the effort.

10. What tips or advice would you give to others applying to E.ON?

Be prepared for a lot of learning and knowledge as the industry has so much to learn. People who have worked here 20 years are still learning new things on a daily basis.

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