Customer service at Tesco

Start Date:
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
£900 monthly
Review Date:
April 2019

Review Score

10 /10

1. Please give an overview of your role and what this involves on a day-to-day basis:


I carry out my job as normal, making notes on any unusual interactions or tasks I perform. I am given tasks to work on each time I meet my advisor, such as new ways of communicating with customers and work more efficiently. This course is giving me confidence to try different tasks that I wouldn't have normally undertaken.

2. Have you learnt any new skills or developed existing skills?


I have learnt new ways of dealing with customers and how to identify the needs of different customers. I've learnt a lot about data protection and how our customers data is used and why. I have developed lot of confidence in my job and feel I perform more efficiently

3. To what extent do you enjoy your programme?


I am really enjoying the program, I feel like I am learning a lot about how Tesco works as a company and how to keep the customers happy. I feel like my confidence is going up and I feel I can do my own job more efficiently with minimal mistakes

4. How well organised/structured is your programme?


It structured in very manageable sections, giving variety within each module such as videos, poster making and short essays. I have a personalised plan on a tablet that was given to me, which is ideal as you can keep everything in one place, no paperwork will go missing. I can also view q timeline so I always know where I am up to and what my next steps are

5. How much support do you receive from your employer?


They have been very supportive and it is clear that they want the best for me. There are always manages on hand to offer any support and answer any questions that I have about the course or how Tesco runs. All of my colleagues are also very supportive towards me

6. How much support do you receive from your training provider when working towards your qualifications?


I have a lot of support and my mentor tells me in each session she is always there for me whether it be work or personal. I would feel confident and comfortable messaging her if I was ever stuck. I have lots of different ways to contact my mentor whether it be email, texting or phone call

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?


I know a lot more a lot more about the company and how to provide the best for our customers. I am learning a lot about then different elements that make up Tesco and way makes it a great company. I feel like now I am more educated about Tesco I feel more confident informing others on how we run

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)


Tesco have a lot to do with the community an regularly need volunteers to help with activities such as painting, gardening, beauty therapy and arts and crafts. Tesco also support Race for Life and pay for entrance fee for staff to participate and raise money for an important charitable cause

9a. Would you recommend Tesco to a friend?


9b. Why?

Flexible working hours with rotas 4 weeks in advance so you can plan your work life balance. After each pay we get a voucher booklet with offers for healthy living as well as gym vouchers. You make friends for life which make working at Tesco really enjoyable and look forward to coming in to work

10. What tips or advice would you give to others applying to Tesco?

Just be yourself, make sure you can work as part of a team. Tesco is very much a job where you need to be a team. It is also so important to be aware of waste and the environment. Tesco work hard to do good for the community and environment.

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