1. Please give an overview of your role and what this involves on a day-to-day basis:
§Embed MI into every day culture, understanding its use, value and purpose §Be the SME for a wide business area on MI/BI systems and related technologies §Support the MI infrastructure to provide accurate & timely data from core systems in order to ensure the scheduled delivery of BAU/reports and other solutions §Conduct regular reviews of BAU/reports/solutions to maintain/discontinue obsolete processes in order to ensure robustness, stability and performance of the MI infrastructure §Learn and utilise new technologies §Continuously innovate and improve processes and systems to support the delivery of high quality MI services •Investigate, design and development of purpose built interactive reporting frameworks using business intelligence solutions •Being accountable for the end to end plan from analysis, design, development, testing, training, implementation and governance, working closely with the stakeholders to ensure business needs are met and that the end optimal solution is fit for purpose §Build close working relationships with stakeholders and provide guidance in the delivery of business wide MI reports/projects and other solutions §Provide guidance in the delivery of business wide MI reports/projects and other solutions by confidently, negotiating, challenging and containing scope and priorities, whilst delivering on core requirements to enable operations to utilise the MI for decision-making and analysis for it’s intended use subject to data availability §Resolution of incidents to ensure fixes are in place within agreed SLAs to minimise operational & cost impact or provide improvements understanding the business impact of the MI and criticality on operation for any related failures §Lead regular reviews, root cause analysis and lead internal process improvement projects to drive a positive customer journey through increased control & quality, reduce operational risk and improved MI services §Development of improvements to internal systems, processes and monitoring tools on behalf of the team §Development and training of other team members in key technical areas §Day-to-day management of a team, processes and systems through effectively planning and organising the delivery of high quality MI services in a high pressure environment, whilst promoting the team as the CoE for MI §Lead highly technical projects and development initiatives and develop complex automated interactive reporting frameworks using business intelligence tools
2. Have you learnt any new skills or developed existing skills?
Yes, I've learnt new Excel skills. I've been shown quite a few things in Excel that I didn't know existed, or didn't realise you could do so easily. In addition, I've als picked up new Data Analysis skills, such as Test mining, and been shown how these can be done using R.
3. To what extent do you enjoy your programme?
The programme has been quite interesting. However, I don't think the amount of work involved was accurately explained prior to the start of the course. nor was the amount of non Data Analysis work required accurately explained prior to the start of the course. Majority of the work I've done was not data Analysis.
4. How well organised/structured is your programme?
The programme was adequately organised. As mentioned above, I don't think the amount of work involved was accurately explained prior to the start of the course. nor was the amount of non Data Analysis work required accurately explained prior to the start of the course. In addition, we always seemed to have IT issues ie things not working on our work PC's etc
5. How much support do you receive from your employer?
I received as much support as I needed. [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] was very helpful setting up meetings and booking rooms. We also had a weekly call were we could discuss issues, talk about what was required, and help each other as a group. It really helped that my line manger, and her line manager, were doing the course. this meant they knew what the demands were.
6. How much support do you receive from your training provider when working towards your qualifications?
I received as much support from my training provider as I needed. My training provider was very flexible and accommodating setting up sessions, and were happy to set up additional sessions if and when we required them. The training material was good and detailed enough for us to pass the necessary exams.
7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
I don't think that things I've learnt will dramatically change the way I perform my current role. As mentioned earlier, there needs to be more time spent on the Data Analysis sections so that we can put them into practice at work. There should be work related examples. There was just too much emphasis and time spendt on non Data Analysis topics.
8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
Yes. Santander are very active in the local community and there are lots of different ways that an individual can contribute (school visits, charity days, etc) to the community. In addition, teams or group often have regular social events like meals out, or visits to cinemas or local sporting events.
9a. Would you recommend Santander to a friend?
In my role Santander treat me as an adult. I find working for Santander is very flexible with regard to working hours, holidays, working from home etc. I have 2 young children, so being able to leave the office early or take holidays at short notice is great. As is the ability to work from home if required.
10. What tips or advice would you give to others applying to Santander?
Make sure you know what they do. Research the company on the internet. get an understanding of what products they offer and what makes them different from other banks. Understand their history and their global position. Read articles or look at any websites that contain information on Santander's plans for the future.
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