Rating

7.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • My day to day role as a personal banker involves speaking to customers on a face to face basis and helping them with their banking needs. This includes bank accounts and credit cards, Loans and Home Insurance. I also have vague conversations around mortgages, Life Protection, Investments and Business accounts. These discussions would be taken further by other colleagues in my branch.

    7/10

  • 2. Have you learnt any new skills or developed existing skills?
  • Doing the job I currently do, I have learnt a whole lot of new skills - especially on specialised topics life Financial Planning and Mortgages. I would like to continue to do this to further my career in the bank and any other potential employer I go to in the future.

    9/10

  • 3. To what extent do you enjoy your programme?
  • The apprenticeship is good - however, I struggle to understand what it is I am doing on a day to day basis. There is a lot of stuff on the App but it's hard to know what is relevant or not. My tutor keeps me right but it's all very "fluffy"

    6/10

  • 4. How well organised/structured is your programme?
  • Not very structured at all - the topics in the app are all over the place. I would like the app to tell me exactly what it is I need to do (no more or no less) then I can do it. It has other "tasks" asking me to "do this and do that" but it isn't relevant to the missions I am meant to be doing. Just needs fine tuned I think

    4/10

  • 5. How much support do you receive from your employer?
  • I did start to get a lot of support when it first started but it meant a lot of time away from doing my day to day job, which then affected my figures/targets. BAsed on a few conversations with my manager, I felt like I did it all on my own time. However, my boss was great in helping me organise community events etc for my missions

    7/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • I saw my tutor once every 6 weeks or so. She was good and knowledgeable and approachable and always answered my phone calls. As I said, she saw me every 6 weeks where she would support me and go through a lot of information with me to help me complete my course.

    8/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • The actual training sessions we went on were brilliant and I gained a lot of knowledge through them. The Exam also cemented the regulatory requirements of the role I am doing at work. The missions I thought were a little bit irrelevant however, it was good to raise money for some charities

    8/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • Yes there are a few. There is normally local community events we take part in every summer - whether it's painting a retirement home, or doing up a big garden or building stuff. We have also taken part in community events in the branch including a Branch Bake off competition as well as going to the local community and doing scam awareness events or fraud awareness events

    8/10

  • 9a. Would you recommend Santander to a friend?
  • Yes


  • 9b. Why?
  • They are a great company to work for and have always been good to me. I started off as a Protection Advisor and when that role was make redundant they offered me the role I am currently doing and have asked me to do this apprenticeship which I am really enjoying


  • 10. What tips or advice would you give to others applying to Santander?
  • Do it!!!! - Good company to work for and good bank and good reputation. I would make them aware that Santander have high standards and they should be ready to work hard and learn fast whilst having a great support network of colleagues as well as a lot of experience throughout the company.


Details

Level 3 Apprenticeship

Finance

Scotland

April 2019


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