Claims Handler Review

by Direct Line

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Picking up the phones and dealing with any customer queries that come in and deal with them in the most helpful and efficient way possible. We also deal with claims for customers and try to get these sorted as quickly as possible so the customer doesnt have to worry about it any more.

10/10

2. Have you learnt any new skills or developed existing skills?

I feel that i have developed my communication skills as we have to deal with customers on a day to day basis and also asking around the office for help in certain aspects

10/10

3. To what extent do you enjoy your programme?

I enjoy my role here as i like the people in the office and i like to help the people and deal with different queries in different ways

10/10

4. How well organised/structured is your programme?

The programme is well structured as we have allocated time for us to carry out our training and we have a trainer that comes in on a monthly basis

10/10

5. How much support do you receive from your employer?

We receive alot of support as they give us time to carry out our training for the course and there are many people around the office who can help as they have experience in the job role

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

Our training provider has a trainer that comes in on a monthly basis and helps train with us.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

The training in the course and the trainer helps as it is all information and skills i can use with my day to day job and helps me to understand it a bit better.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

We have seminars which are about the job role and also about other aspects of the business

10/10

9a. Would you recommend Direct Line to a friend?

Yes

9b. Why?

The work colleagues are always friendly and approachable and the progression in the company is one of the best

10. What tips or advice would you give to others applying to Direct Line?

Always be happy to help