1. Please give an overview of your role and what this involves on a day-to-day basis:
Helping deal with service issues and resolving them to prevent them form occurring in future, and further understanding the business while doing so. I work mainly in the service assurance side and involves going to meeting/conference calls to speak of future work and implementations. with that also, improving a process(s) is what we aim to do.
2. Have you learnt any new skills or developed existing skills?
I've learnt a way to construct email that will make the urgent and get a quick response. I have also learned not to be afraid to call other employees to ask for something small, where i used to send emails. Conducting myself like this has made my work easier and move faster as I now do not really ave to wait for an email back for a simple question.
3. To what extent do you enjoy your programme?
This is a program that is suited to my way of learning and way of working. I have been learning new things day by day and mostly when I do not realise it; only to find out the lesson learned later. I have adapted these lesson and made them actively help me in my role moving forward
4. How well organised/structured is your programme?
To me it is well structured in the time aspect of things. we get a full day to focus on hour studies. when there is something new the we want to aim for and we don't know about it; we can bring it up and training around it will be arranged.
5. How much support do you receive from your employer?
Having dealt with personal issues with mental health. my employer has been very supportive and have given me the time needed to get better when i needed to and i am in a better place mentally and emotionally now, thanks to being given the time to seek help. Without them being so understanding and wiling/wanting to help I would not be where i am today.
6. How much support do you receive from your training provider when working towards your qualifications?
They have been great, bu have been lacking in their time management. A number of things have been given to us last minutes when they could have been mentioned weeks or months ago. But, with that being said; overall it has not been an all too bad experience and i am still indeed learning new things and those are things that I want to be learning to further my career.
7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
I am not learning too much of what I did not already know from my program. Regarding my rile i am not learning a lot to help make it easier etc. What I am learning is the what seems to be generic business knowledge. I am learning more from my role itself and form the people that i work with.
8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
There are plenty of other things to do, last year there was a company sports day in the summer. Not only that there always networking event planned and coming up. These include but are not limited to, Company; Summer, Halloween and Christmas parties. Colt also offers CSR days(Corporate Social Responsibility), these are days two that employees can take off (on top of their annual leave days) to go and helps out in the community etc.
9a. Would you recommend Colt Technologies to a friend?
It's a great place to work ad learn. I have recommended it friends. It mixes the environment of a serious professional London based business with the air of relaxed and lied back. and they may be contradictory factors, but they works really well for Colt. and not only is i a great place to work, it is in a great location of London too, the lively and modern Shoreditch.
10. What tips or advice would you give to others applying to Colt Technologies?
The tips of advice i would give are that are to be real and be yourself. don't lie about your personality, especially if you are a bubbly and outgoing person, that is something they seek in a prospective new employee. After asking as time went of, i found out from my manager it was my outgoing and non shy personality that won the over and wanted me on their team.