customer center advisor at Anchor Trust

Start Date:
2018
Location:
Yorkshire & The Humber
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
Salary:
£550 monthly
Review Date:
March 2019

Connect with Anchor Trust

Review Score

4.1 /10

1. Please give an overview of your role and what this involves on a day-to-day basis:

1/10

At anchor housing I am a customer center advisor. Every morning I will do the post and hand it out to the advisor who's post it is. Then I will check the uc inbox so see if there is any forms for me to fill out and sort out

2. Have you learnt any new skills or developed existing skills?

3/10

I have learnt a few skills by working here like how to use email and how to send emails. more social skills by interacting with other team members. how to log repairs when something needs fixing in one of the cat 1 or 2 locations I have also developed more with typing fast.

3. To what extent do you enjoy your programme?

3/10

I don't really enjoy my programme as I do not think it is for me. also I do not think there is a lot of things to do here as I always complete my work then there is no work for me to do and I do the same thing all the time.

4. How well organised/structured is your programme?

5/10

The structure of the studying part is very good you can always get help or just drop them a email if you do not get any bit of your work. they will come in to work once a month to see how your doing and if you need more help.

5. How much support do you receive from your employer?

7/10

I receive a lot of support from my employer if I need anything I can just ask them. they are always making sure I am ok also they have took the time to help me with my maths and English they have gone out of there way to help me

6. How much support do you receive from your training provider when working towards your qualifications?

5/10

The structure of the studying part is very good you can always get help or just drop them a email if you do not get any bit of your work. they will come in to work once a month to see how your doing and if you need more help.

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

4/10

The structure of the studying part is very good you can always get help or just drop them a email if you do not get any bit of your work. they will come in to work once a month to see how your doing and if you need more help.

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

5/10

no

9a. Would you recommend Anchor Trust to a friend?

No

9b. Why?

Because I do not think they are ready for apprentices yet as they is not a lot of stuff for them to do .

10. What tips or advice would you give to others applying to Anchor Trust?

N/A

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