Claims at Aon

Start Date:
Central London & City
Programme Type:
Apprenticeship - Higher Level (Level 4/5)
£20,000 annually
Review Date:
March 2019

Review Score

8.5 /10

1. Please give an overview of your role and what this involves on a day-to-day basis:


On a day to day basis my job involves sending any new claims/ updates that have been received from the client to our offshore team in order for them to be processed. I also monitor all open balances to try and get claims settled as quickly as possible and respond to any queries that may arise from reinsurers in order to obtain their agreement to the claims.

2. Have you learnt any new skills or developed existing skills?


I have developed and learnt a whole range of personal and professional skills during the course of the apprenticeship. Examples include communication skills using a wide range of different methods, IT/ technical skills, team working, organisational, networking and taking responsibility for my work. Along with this I have studied for my Certificate in Insurance.

3. To what extent do you enjoy your programme?


I really enjoy the programme and the opportunities that it offers. We are provided with a lot of support from our line managers and teams along with our training provider and talent coach. It is good that we are able to complete the apprenticeship qualification whilst also studying for our Cert CII and also working a full time job at the same time. There was a two week induction at the beginning of the programme allowing us to meet and build relationships with the other apprentices.

4. How well organised/structured is your programme?


The programme is well structured. At the beginning of the apprenticeship there is a two week induction course to prepare you for the programme, giving you the chance to meet future colleagues, the early careers team, line managers and your training providers. In this induction they late out the structure of the programme and the deadlines that you will be expected to meet in terms of coursework, exams etc.

5. How much support do you receive from your employer?


As apprentices we receive a large amount of support from our employers. Line managers also receive an induction to the scheme and therefore are aware of the commitments that apprentices have alongside working their usual jobs. We are also given study days at home to allow us to prepare for exams.

6. How much support do you receive from your training provider when working towards your qualifications?


The training provider offers monthly meetings, either face to face or over the telephone. In these meetings you have the opportunity to ask any questions you may have for the qualification. There are also revision days that are held with a tutor to help with the studying towards the CII exams.

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?


Working towards the Insurance Practitioner apprenticeship involves completing a portfolio of standards that involves demonstrating certain skills, knowledge aspects and behaviours that you use in your day to day job. This allows you to develop these professional skills such as communication, team working, transparency in your work and taking responsibility for your work load.

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)


Within reinsurance, Aon has a NextGen group which give you the opportunity to meet other young people within the business who you may not normally interact with on a day to day basis. They organise social events, away days and lunch and learn sessions. There is an Under 35's group within the reinsurance market that organises social events, giving you the chance to meet people from other companies.

9a. Would you recommend Aon to a friend?


9b. Why?

The apprenticeship at Aon gives you a great opportunity to towards achieving the apprenticeship qualification whilst you are working a full time job (therefore developing professional skills). You are also fully supported in your studying towards the ACII qualification. Once the programme has finished you are guaranteed a full time job.

10. What tips or advice would you give to others applying to Aon?

Take time in answering the application form and give thought to your responses, without rushing it. As the application process can take a long time, ensure you maintain the same effort levels throughout. Make sure that you research the company and the role that you are applying for beforehand. At your induction days/ assessment centres make an effort to get to know other candidates as you may end up working with them in the future.

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