Client Service Advisor at Aon

Start Date:
West Midlands
Programme Type:
Apprenticeship - Advanced Level (Level 3)
£1,400 monthly
Review Date:
March 2019

Review Score

8.6 /10

1. Please give an overview of your role and what this involves on a day-to-day basis:


My role involves taking care of clients needs in relation to insurance. This can range from putting their property on cover, to invoicing the client on their current insurance. A lot of administrative work is applied as sending emails to insures and negotiating terms as a broker is a big part of the role.

2. Have you learnt any new skills or developed existing skills?


Definitely. One of the main skills is working with people. Being able to listen and put your point across in situations is a key to business. I've also learnt how important networking is. In a close-knit market, having the ability to call upon favours and help others out with their queries is key.

3. To what extent do you enjoy your programme?


I do enjoy the programme. I've met some great people internally with AON. At the start I was debating the choice of choosing insurance however, AON has given me a great deal of responsibility and have faith in me to do tasks that may be out my comfort zone.

4. How well organised/structured is your programme?


The programme is very well structured. After speaking to past apprentices they highlight how much the scheme has improved. From year to year, they have progressed to get the most out of the apprentices. This can be from the two-week induction at the start to the ongoing external training for both our exams and end point assessment.

5. How much support do you receive from your employer?


The main basis of AON is to give support. They try yo assess my current abilities and see what I'm capable of. An example is my manager has now given me my own clients. AON has also allowed me to attend different training sessions. An example is the Foundation course which gives a platform on insurance knowledge.

6. How much support do you receive from your training provider when working towards your qualifications?


Aon employs external training for both my assessments and also my competence exam/interview. We attend the revision sessions once every 3 months for our exams and are allocated to do 20% of our time a day to study, giving me plenty of time to revise. I see my support coach around once a month, to help build my portfolio for endpoint assessment.

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?


When attending the training sessions it helps found out where my current knowledge is at and what I need to improve on. It more acts as a benchmark. I think most of the revision comes through my own work and having them days may be more useful if they were more regularly.

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)


The networking events is the key activity. This really helps connect with insurers, brokers and clients in the market. It helps build my portfolio of colleagues and building these relationships is a key part of business. I do believe more could be done internally with social activities but, hopefully, this improves.

9a. Would you recommend Aon to a friend?


9b. Why?

The opportunities they open up. You can work in all different sectors and not just stuck in one job role. Having this broad view on insurance sets the foundation for this to happen. They also provide worldwide accredited qualifications which are transferable in all lines of business. Lastly, they support you through all the way.

10. What tips or advice would you give to others applying to Aon?

Even though you may not want to go into insurance, the opportunities are endless. You're not just stuck to one roll and you're always guaranteed to a job if you work hard. Lastly, aon put a lot of resources into you so if you put the same in they will give you the same back.

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