Client Service Advisor at Aon

Start Date:
North East
Programme Type:
Apprenticeship - Advanced Level (Level 3)
£18,000 annually
Review Date:
March 2019

Review Score

7.1 /10

1. Please give an overview of your role and what this involves on a day-to-day basis:


I help and service the insurance needs of National and Multinational clients. I assist a client team in advising companies how to manage their risks in terms of health & saftey, fleet management and property risk improvements whilst also advising clients on what types and limits of insurance to purchase to transfer the rest of the risk away. I also invoice, produce reports and attain terms from insurers to give an overall ronded service to the client.

2. Have you learnt any new skills or developed existing skills?


I have learnt lots of new Skills regarding how to behave in a business environment both in the office and externally, I came into the role with no technical insurance knowledge and have therefore built on that to a huge extent. I have also learnt how to communicate and build relationships with both internal and external colleagues and clients.

3. To what extent do you enjoy your programme?


I enjoy my programme and learning new skills however I feel like I have had to create opportunities for myself to develop rather than have a clear working path. I do not feel that I am remunerated properly for the role and work I was doing towards the end of my programme

4. How well organised/structured is your programme?


The qualification learning was well structured with monthly catch - ups and revision sessions with the training provider. however the learning in my day to day role was rather unorganised and there wasn't a clear development path. I was forced to scout out my own training sessions to attend to better my knowledge and I found myself completing lots of admin tasks for the majority of the programme which did not really improve me as an employee.

5. How much support do you receive from your employer?


I receive good support in terms of day to day work if I require it. The support offered in terms of study is very good as the revision days, and training is offered to make sure that you are able to pass the exams and attain the industry qualifications to furher your career.

6. How much support do you receive from your training provider when working towards your qualifications?



7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?


The learning from the qualifications really helped in my day to day role

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)


Yes, there are lots of socials and professional networking events avaiable

9a. Would you recommend Aon to a friend?


9b. Why?

They are felxible and offer nice incentives to ease you into the world of work. It is also a big company with lots of expertise to be able to call upon.

10. What tips or advice would you give to others applying to Aon?

Be strong and your own person, stand up for what you want but in a professional way and always show a desire to learn and develop.

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