CSA at Aon

Start Date:
South East
Programme Type:
Apprenticeship - Advanced Level (Level 3)
£18,000 annually
Review Date:
March 2019

Review Score

9.4 /10

1. Please give an overview of your role and what this involves on a day-to-day basis:


Within my team, I act as a Client Service Advisor (CSA). I help a great deal with the renewal process which includes; completing renewal reports, TOBA’s, Trade Sanctions Checklists and CDH’s, all of which get sent to the client. I also do other work that my team needs help with such as new client set ups, submissions, mud maps etc.

2. Have you learnt any new skills or developed existing skills?


Since I have started I have developed my communication skills a great deal especially within larger groups, learnt the use of new systems such as ECM, brokasure and many others the team uses, improved my time management & organisational skills and I have also furthered my skills with Microsoft Office a lot.

3. To what extent do you enjoy your programme?


I enjoy my programme a great deal as I have not only learnt a great deal since I have started but also Aon has been extremely welcoming into the company and has treated us apprentices like all other employees. I have bonded well with my team and I look forward to coming into work.

4. How well organised/structured is your programme?


My Apprenticeship Programme is very well structured - we have regular meetings with our managers, typically on a weekly basis to discuss what we have on, our work load and whether we are coping with it all with our exams as well. We also have meetings once a month with someone from FWD - they come in and we complete work towards our portfolio.

5. How much support do you receive from your employer?


I get a great deal of support from my employer, we have regular meetings and when manager isn't in the office he is very easy to reach and speak to if I have any problems. My team members have been extremely welcoming and I felt apart of the team almost instantly so if I have any concerns I can go to them.

6. How much support do you receive from your training provider when working towards your qualifications?


I receive a lot of support from my training provider when working towards my qualifications. Not only do I have regular one to one meetings once a month with someone from FWD but someone also comes in for a revision day before my exam. This day is extremely useful - we take in anything we are struggling with and we go through what is most likely to come

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?


I believe it helps a great deal - this is because when I first started there was a lot of technical terms that I was unsure about. It has helped me broaden my industry knowledge and I feel it has helped me grow within the team. I look forward to carrying on my studies.

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)


Yes there are lots of social activities on a regular basis, along with networking events that I have attended. I feel this has given me more confidence and has made me more aware of the opportunities that this apprenticeship can provide both whilst still an apprentice and in the future upon completion.

9a. Would you recommend Aon to a friend?


9b. Why?

Since starting at Aon I have learnt so much and it has provided me with many opportunities to progress in the insurance industry. Having friends that work for other companies in the industry, I know that Aon offers more in terms of the support you get with your studies and the training they provide to help with your day to day jobs.

10. What tips or advice would you give to others applying to Aon?

Those who are applying to aon I would say need to be very much themselves and don't portray this persona this isn't you day to day in the office. You need to be comfortable speaking on one to one and in larger groups for presentations etc. You also need to be fairly confident in yourself as well.

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