Client Service Advisor at Aon

Start Date:
South East
Programme Type:
Apprenticeship - Advanced Level (Level 3)
£18,000 annually
Review Date:
March 2019

Review Score

10 /10

1. Please give an overview of your role and what this involves on a day-to-day basis:


My current role is a Client Service Advisor. I currently work with the CSA’s (Client Service Advisors) and help them with renewal processes, new client set up’s and other tasks. Along with this, I have used various different systems within my team to help with the whole renewal process.

2. Have you learnt any new skills or developed existing skills?


From doing this apprenticehsip, I have learnt various new skills which has helped me to develop as a person and as a colleague. From going straight from school into work, I believe it has enabled me to learn the relevant skills to succeed in the business industry and the insurance industry.

3. To what extent do you enjoy your programme?


This Apprenticeship programme with Aon has been excellent and far above my expectations when i was applying for this role. All of my colleagues and Aon employees has been extremely supportive during my first six months with Aon. I am very much looking ofrward to my future with this company.

4. How well organised/structured is your programme?


My programme has been very well thought out from the start and I have received the best treatement since joining. We had a two week induction, which included meeting all of the other apprentices, which helped me to settle into a new environment. We also have a well structured training plan for our CII exams.

5. How much support do you receive from your employer?


I have noticed that within Aon, there is not such thing as a "silly question". Everyone is so supportive and they all want you too succeed in this role and as a person. My manager and team have supported me throughout these first sixth months and I believe I can only grow more in this company.

6. How much support do you receive from your training provider when working towards your qualifications?


My Training provider (FWD Training) has been excellent throught these first six months. He has helped me with knowlegde of the insurance industry and with my programme itself. He has also helped me with administrative tasks, such as booking my exams and building my apprenticeship portfolio, which will ultimatley help with my CII exams.

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?


Having the training provider has helped me to manage my time effectively and to mantain my focus on my job, whilst revising also. I learn a lot from meeting with my provider once a month, as we discuss relevant topics regarding to developing insurance industry, which will only help with my knowledge in the future.

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)


There are many different events to get involved with within Aon. Every Colleague is very active with social activities and will always try to get you involved where they can. It has been a very enjoyable first six months in my first job, and I am very much looking forward to the next 6!

9a. Would you recommend Aon to a friend?


9b. Why?

Aon is a massive company, and from what I have said previously, they are very supporyive with your job and your exams. everyone that works for Aon has a positive attitude and this makes me look forward to going to work. I would recommend this apprenticeship to anyone looking for a bright future in the insurance industry.

10. What tips or advice would you give to others applying to Aon?

My personal tip would be to just be yourself when applying or if you have any interviews. This is the best policy to adopt, becuase it will help you learn more about the people you could potentially be working with and you will also learn more about yourself. I would also advise to be prepared when entering this industry, as it is very full on.

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