Claims Advisor at Aon

Start Date:
South East
Programme Type:
Apprenticeship - Advanced Level (Level 3)
£1,350 monthly
Review Date:
March 2019

Review Score

7.4 /10

1. Please give an overview of your role and what this involves on a day-to-day basis:


My role involves looking at new claims that the insurers have brought into Aon and then setting them up on the system. I watch claims progress and upload reports and complete settlements if they are needed. I always make sure my emails are up to date and categorise them so that the most important things are done first. I have a lot of responsibility as I deal with the international casualty with my colleague [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions]. I deal alot with offices across the world and have built up relationships with colleagues at Aon as well as colleagues across different insurers who I deal with on a daily basis meaning the flow things that need to be done is easy.

2. Have you learnt any new skills or developed existing skills?


I have learnt lots of new skills when it comes to setting up claims onto the system as 6 months ago I would have never been able to do that. I am much more confident in myself when it comes to doing tasks and have become more responsible for getting work done myself without someone checking on it.

3. To what extent do you enjoy your programme?


I enjoyed the program a lot. I definitely think I made the right decision about not going to university as I can get my qualifications and I do not have any debt. The programme has enabled me to become more independent and allows me to step out of my comfort zone as I have never had a full time job before this one. I like the learning side and think that I am now a much more independent learner as the tasks need to be completed without the help of anyone in order to build up my portfolio.

4. How well organised/structured is your programme?


I would say that the programme is quite structured as we have specific deadlines to meet for tasks and they have a path they want us to follow when completing the exams. We have meetings with our mentor once a month and are always allowed to call or email if we need help with anything. We also have a session before each exam where a coach comes in and they run through some of the content which makes it easier to understand as we have to teach ourselves the content so hearing it from another perspective makes it seem simplier.

5. How much support do you receive from your employer?


I receive a lot of supporter from my employer with regards to my exams and the portfolio we need to complete. I will ask for time with him to be able to go through things that need to be completed and if I need any extra help I know he will be able to provide it. He will be coming to my meetings with my mentor which will enable him to see a different perspective to the program from someone who is teaching us what to do.

6. How much support do you receive from your training provider when working towards your qualifications?


We receive a lot of support from our training provider. He is always available on call and through email. If we ever have any queries he will always respond to email. After failing my exam he was helpful in the process to rebook and make sure that I was okay and helped me go through some of the content in the next session we had.

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?


The qualification enables me to have a much wider range of knowledge regarding the insruance market rather than just the area that I work in. This enables me to not only understand the area which I work in but if I was to change the role I do within the insurance industry I may have a better understanding of another role. It is also nice to have a wider knowledge of the industry that I work in and I may be able to apply different knowledge to my role.

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)


There are lots of activities to get involved with, including sports teams. There are networking events during christmas periods. As an apprentice you don't see as much advertisement for these events as we have to balance the revision and the workload but after the course I could possibly do more activites,

9a. Would you recommend Aon to a friend?


9b. Why?

I would recommend Aon to a friend as I have not had any problems with the process of getting the job and all the people that I have met through the job have been very nice. Everyone is very welcoming and there are always people there to support what you want to do. The flexible time allows you to do your job and work it round out of work things which means that you always have time to do your work and do stuff outside.

10. What tips or advice would you give to others applying to Aon?

I would say believe in yourself. I had gone through the whole interview process believing I would never get the job as the people on my assessment day were so much better than me. There is also the process of your exams. Make sure you revise and get the grades needed to get into Aon as although they may offer you the job, you will not get in if you do not have the grades.

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