Service Process Administrator at Fujitsu

Start Date:
West Midlands
Programme Type:
Degree Apprenticeship
£18,700 annually
Review Date:
March 2019

Review Score

8.2 /10

1. Please give an overview of your role and what this involves on a day-to-day basis:


My role in within Service and Operations (Service Delivery). Some of my responsibilities include Server Availability reporting and KPI reporting, and also service reviews each month to look at performance and service improvements. I am part of a team that covers Service Management areas like problem, change and risk. On a day to day basis it also includes entry of data and presenting it.

2. Have you learnt any new skills or developed existing skills?


I have developed a lot of skills for example improved communication, organisation, and problem solving. I started with no technical experience and now have a fundamental understanding. In addition to this, I have developed my skills by attending ITIL course in IT Service Management. My presenting skills have improved as well public speaking. I am more confident and self aware.

3. To what extent do you enjoy your programme?


I enjoy the programme and its flexibility to learn remotely as well as some face to face workshops throughout each module. It is an interesting programme that develops my skills. There is opportunity to use the theory and learning from my course into my day to day role and tailor the work I do to make sure there is evidence supporting me.

4. How well organised/structured is your programme?


The programme is well organised, I can plan my schedule ahead of time as the dates are made available in advance for any workshops or events. The programme offers yearly events to meet apprentices in the company and there are charity events that all apprentices have to take part in as an objective.

5. How much support do you receive from your employer?


There is a lot of support from my employer, I always get the 20% each week and supported in my learning and applying this to my role. If I am in need of more time to study then I am given the flexibility to fit this around my day role. The workload is also balanced to ensure that there is not an overload to juggle the studying.

6. How much support do you receive from your training provider when working towards your qualifications?


The training provider is easily accessible and I am also given a coach who is contactable if I need anything. I meet with the training coach every six to eight weeks to see how I am getting on and if there are any requirements to help with my learning. This is good because it helps to organise or rearrange workshop dates which they are very organised with.

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?


The qualification will help broaden my knowledge to apply this learning in the working environment and try new ways of working to be more productive. At the end of the degree I am also awarded with a CMI status as well as the degree so this is an added benefit. The qualification will help me understand what it is to be a good manager and the different areas this covers.

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)


There are STEM groups and charity teams that allow for networking and something besides the day job. The STEM is a volunteering opportunity to become an ambassador and go into local schools to promote STEM and the company. The company charity is Autistica and there are a number of events and fundraising events to get involved with to help raise money.

9a. Would you recommend Fujitsu to a friend?


9b. Why?

It is an international employer that offers a lot of progression and personal development to individuals. The support and guidance is provided to manage your own future and career with lots of courses and training to get there. Fujitsu is very flexible with ways of working and there are lots of opportunities.

10. What tips or advice would you give to others applying to Fujitsu?

Get to know and understand Fujitsu and what they do and come in with your fresh thinking and future ways of working. The future of the company needs a diverse workforce that can bring different perceptions and ideas to innovate and work productively. Be confident and be completely you, it is also a good attitude that makes you stand out.

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