Apprentice Housekeeper at Anchor Trust

Start Date:
East Midlands
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
£120 monthly
Review Date:
March 2019

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1. Please give an overview of your role and what this involves on a day-to-day basis:


My job role is Apprentice Housekeeper and this involves me cleaning residents rooms, ensuring that they are clean, tidy and free from hazards. It is also my job to make sure the care home as a whole is clean, this includes vacuuming corridors and ensuring dining rooms and communal rooms are tidy.

2. Have you learnt any new skills or developed existing skills?


I have learnt new skills such as; how to clean more effectively and how to communicate with vulnerable people, including people suffering with Dementia. I have developed skills such as communication skills - meaning asking questions if unsure about anything, and speaking up about problems or things I think need improving. I have also developed my skills of working - actually working in a placement and ensuring I have travel to and from home sorted and ensuring that my pay and hours are correct.

3. To what extent do you enjoy your programme?


I enjoy the team that I work with - they are all very helpful and informative and help to make the environment as a whole a lot more fun and energetic. I enjoy helping out the residents and ensuring that they have everything that they need and want to make them feel comfortable within the setting.

4. How well organised/structured is your programme?


The training for my programme is very well led, although I do think sometimes it would be better to have some of the training closer to home, as it can be a bit stressful having to go to a completely different city for one day of training. The support I receive for my apprenticeship is excellent, from my workplace as well as from Babcock and Anchor.

5. How much support do you receive from your employer?


I receive a lot of support from my employer. She is always ready to answer any questions I have and sort out any problems I may be facing. My mentor is excellent - she is very informative and supportive when it comes to my apprenticeship, always ensuring I get my study day each week.

6. How much support do you receive from your training provider when working towards your qualifications?


I receive good support from my training provider at Babcock Training, my tutor is always there if I need any questions answering, or am unsure about anything. She is very thorough in the information that is provided to me and always makes sure that I understand what is being explained.

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?


What I am learning on my apprenticeship helps me improve on my performance on a day-to-day basis as I am constantly applying new techniques and new information into my daily work life. Things that are discussed, especially regarding my interaction with the residents, all comes in very useful when communicating with the residents on a daily occurrence.

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)


There are a lot of activities that go on in the care home, there are parties and themed dinners. There is a lunch club which occurs monthly. There is a seaside trip planned to Llandudno in July which I will be volunteering to help out on. There is also Anchor Active which is something I participate in - listening in on meetings and providing opinions as to what can be done to improve.

9a. Would you recommend Anchor Trust to a friend?


9b. Why?

I would recommend Anchor Trust to anyone looking into a career in the healthcare services, as there is always support on hand in terms of training and experience. It is a good company to work for to get used to the industry and build up your knowledge that you can carry with you into the future.

10. What tips or advice would you give to others applying to Anchor Trust?

Make sure that you do some research prior to your interview about the company. Take any/all training that is offered to you as it will come in useful. Raise your voice about anything you are unsure about or have a problem with. Like all jobs, take all the opportunities you can, as they will help to build your career.

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