Rating

7.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • I am an Apprentice Customer Relations Advisor. I work in the complaints team where I deal with complaints, compliments and anti-social behaviour cases. As a team we work on the phones on a regular day to day basis. As a team we are supporting customers to live happily in their homes helping with any concerns or queries they need.

    9/10

  • 2. Have you learnt any new skills or developed existing skills?
  • During my time as an Apprentice I have learnt a lot about myself. I have become confident, hardworking and supportive. I have developed a good understanding of my job. I am a excellent team worker and I am keen to learn new skills along my time in Customer Relations Team.

    8/10

  • 3. To what extent do you enjoy your programme?
  • I feel that I am enjoying my time so far in my job role. I have come from the Head Office today and helped out through National Apprenticeship Week. I have weekly catch ups with my Team Manager. I also see a Talent and Early Careers Advisor every 6 weeks.

    8/10

  • 4. How well organised/structured is your programme?
  • My programme is organised. My induction was good. I get a lot of training from Babcock and my Managers. A also get my Study Day on a Tuesday which breaks of my working week. I always go to my meetings when the date is set. In my team we are a small team and we enjoy each others company.

    6/10

  • 5. How much support do you receive from your employer?
  • I have received a lot of support from my manager including my new mentor. He is really good and he supports me so well. If there is any questions I need to ask they are more than happy to help where possible. I do enjoy my team and I like my job.

    8/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • I have had a lot of support from Babcock. [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] comes in on a monthly visit. We talk about the themes we are going to learn. I do feel that I am getting the support I need. Also I work hard and I feel like she likes my work and what I produce.

    8/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • I feel that my qualifications enables me to work hard and I perform better when working in a team. The qualification has enables me to put a lot effort in to what I do as an Apprentice. I also believe I feel a lot more confident in myself and for the future.

    8/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • Other than my job role I have been out to Hallcroft Extra Care Scheme. I have baked some buns and made quiches. I have helped out towards the food bank. We noticed that there is a lot of food in the boxes and it has made a massive help for that.

    7/10

  • 9a. Would you recommend Anchor Trust to a friend?
  • Yes


  • 9b. Why?
  • I would recommend to a friend because you learn a lot depending which job you are wanting to go into. I feel that the staff are helpful in Head Office and that is why I love my job and I would like to carry on in my job role for the future.


  • 10. What tips or advice would you give to others applying to Anchor Trust?
  • Tips and advice would be to know what are getting into your job role. The assessment days are long but they are good help. The application takes a long time to sort out but it is worth it in the end if you are successful in the job role you choose.


Details

Level 2 Apprenticeship

Yorkshire & The Humber

March 2019


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