1. Please give an overview of your role and what this involves on a day-to-day basis:
On a daily basis I conduct quality checking to ensure the operational area are completing their day to day tasks correctly to ensure we are as a bank making the correct decisions for customers and the business while ensuring satisfying external auditors. I assist in preparing and assessing the work prior to the auditors reviewing the documents.
2. Have you learnt any new skills or developed existing skills?
I have learnt a lot of techniques and theory around managing a team, delivering announcements and what needs to be considered to ensure the team are supported along with building a team and individuals who are willing to support the decisions that are made.
I have also gained further knowledge on how to manage projects
3. To what extent do you enjoy your programme?
I have really enjoyed the off site training as these sessions are delivered by people who have a number of years knowledge in the subject or are in fact contractors via Kaplan who are project managers. This provides life experience rather than just theory. This has helped complete the project part of the course.
Some of the reading has been found difficult to get through as there was quiet a lot of reading for some topics.
4. How well organised/structured is your programme?
The way the programme has been structured has worked well by working through the topics. There was a delay at the start of my course which was out of my hands which has now resulted in some of the work has short deadlines to complete which when balancing with work can be difficult.
5. How much support do you receive from your employer?
I have been supported via my line manager along with other managers within the business in working through the course and assisting with some of the tasks. Without the support of my line manager to allow me time to complete the activities required this course could have been difficult. The support in Lloyds has helped me have the time to complete the work
6. How much support do you receive from your training provider when working towards your qualifications?
I have had regular contact with my tutor to assist me through different tasks that im required to completed. Having the tutor on contact and regular face to face catch ups as well as remote check ins has helped. My tutor has also been able to support my line manager which has also helped me.
7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
The training has provided a lot of information to use when back in the office from the make up of the team to how best support and lead tasks and projects. Also when arranging a project I have now gained further knowledge of what's required when building a plan for a project
8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
There isn't anything within this office such as sports teams etc. There are the usually events for birthdays etc. that are sometimes arranged however nothing that is arranged on a weekly, monthly basis for example.
There are sometimes sessions where you can to visit other teams to understand their roles.
9a. Would you recommend Lloyds Banking Group to a friend?
the working hours and the different types of jobs available give variety. The benefits of working for the group are also a key element for staying within the group from mortgage rates to holiday including share offers.
These all add up to a lot when considering what the annual package looks like
10. What tips or advice would you give to others applying to Lloyds Banking Group?
When applying do some research on the type of role your applying for, also understand what the business covers from all avenues rather than just focusing on the job you are applying to as this would provide a wider view of what goes on at Lloyds and what Lloyds get involved in.
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