IT Sales at Softcat

Top Employer
Start Date:
South West
Programme Type:
Apprenticeship - Advanced Level (Level 3)
£15,000 annually
Review Date:
February 2019

Connect with Softcat

Review Score

8.9 /10

1. Please give an overview of your role and what this involves on a day-to-day basis:


I am doing an IT Technical Sales apprenticeship at Softcat. My day to day role is very similar, i cold call very often as this is the best way to break into accounts and ultimately earn the money. I often interact with external customers as to do my job i have to speak to them, and as mentioned the best way to get through to new accounts is by cold calling customers. I am responsible for my customers and making sure I provide the customer service Softcat are so famous for.

2. Have you learnt any new skills or developed existing skills?


I have learnt a variety of skills since being a Softcat, from my first cold call to where i am now i have improved dramatically. i am also much more confident as a person and when having calls with customers. I have also improved my email skills, whether it be the layout or the context of the email, i have improved a lot around this from when i first started at Softcat.

3. To what extent do you enjoy your programme?


I am really enjoying my apprenticeship at Softcat, I am really enjoying the team i am working on, they were all so welcoming and supportive with any help i have needed throughout. The company culture is really good and i have really enjoyed working in the Softcat office and couldn't recommend the company more for an apprenticeship. I really enjoy my work and hope to work here for many years to come.

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4. How well organised/structured is your programme?


The structure for the apprenticeship is very well planned, from the first two weeks of training to the support i receive now. We have two training sessions per month, one with Remit and one with Natural training. These are organised extremely well and put into all of our apprentice calender's months in advance so we are able to plan around these. Softcat also provide internal training which is to allow us to gain a wider understanding on the different vendors we work with and offer.

5. How much support do you receive from your employer?


Working at Softcat we receive a very good amount of support, starting at our apprentice manager (Mentor), this in a sense is our first point to call oi when we need help and support with work related and non work related issues. I also sit on a team of 10 who are all willing to help out when needed and give me the support with things i may be stuck on. Another important one is HR, working in sales can be very demoralizing sometimes and it can get the better of you, but there are so many people at Softcat who will be happy to sit down with you for a chat or a coffee to make sure everything is ok.

6. How much support do you receive from your training provider when working towards your qualifications?


Our training provider is Remit, they provide us with large amounts of support when it comes to personal issues as well as work issues. Our provider [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] is always happy for us to give him a ring or even drop him an email if there is anything that we are struggling with when it comes to work and personal issues.

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?


At the end of the apprenticeship i want to get the highest mark possible, i want to achieve the best i can. With Remit we learn the more technical side of the job which means we are able to have better conversations with customers. Then with natural training it is more the selling aspect of the job, meaning when we have natural training we are able to put what we have learnt into practice on the day of the session.

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)


There are loads at Softcat, we have team nights out every few months funded by the company as well as may ball, christmas party and kick off which is at the beginning of each financial year. Also, every Monday Softcat hire out the astro turf at the school near by and 14 employees go along and play which is really good.

9a. Would you recommend Softcat to a friend?


9b. Why?

They are very welcoming and put a lot of time and effort into the apprentices, this fill me with confidence to have a successful future career moving forward and somewhere i can see myself working for the foreseeable. It is also a company that rewards you for hard work, and the hard work i put in does not go unnoticed.

10. What tips or advice would you give to others applying to Softcat?

Work hard and be a nice person gets you very far within this company, just be a nice face around and polite. But also prove that you are good at your job and putting in the graft to be the best you possibly can and in the long earn a really nice amount of money.

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