seniornetwork technician at Severn Trent

Start Date:
East Midlands
Programme Type:
Apprenticeship - Higher Level (Level 4/5)
£18,330 annually
Review Date:
February 2019

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Review Score

7.4 /10

1. Please give an overview of your role and what this involves on a day-to-day basis:


when I will be fully qualified then I will have to look through specific sheets -Nothing found- reviewing when our contract partners (AMEY) crew closes a job down as having found nothing and making sure the photos agree -Assurance checks- making sure our contract partners when they close a job down as a blockage that it actually was and wasn't a flooding -Combined sewage overflow- Golden Measures checks- reviewing when our own technicians have checked our combined sewage overflow that are allowed to contentedly spill under extreme conditions and making sure they are running as they should be -2 contractor surveys per month- making sure they have all equipment etc.

2. Have you learnt any new skills or developed existing skills?


How to deal with contractors How to manage the expectation of the customer around complex repairs How to be proactive to evolve yourself in other activities that aren't apart of your base duties I have built on my knowledge learnt in college and further developed that to continue learning more around the area of engineering

3. To what extent do you enjoy your programme?


I enjoy the opportunity to learn new skills and undertake new training that will be transferable into real life as well as my working life. I also enjoy being placed into a new team who work with each other to offer help and guidance with the same common aim of doing the best for our customers

4. How well organised/structured is your programme?


The structure of the project is well planned. Apart from the first few weeks which were spent at the lower level college learning metal working skills which wasn't at all relevant. We spent the first few weeks getting all the training out the way so we were allowed to work going forward.

5. How much support do you receive from your employer?


I receive a lot of support from my peers who have the knowledge and experience I hope to one day poses. They answer any questions I may have and try there best to guide me in the right direction. I have been fortunate enough to have some people let me shadow them around for the week so I can see exactly there specific role within the business and how each person plays a role in the bigger picture.

6. How much support do you receive from your training provider when working towards your qualifications?


My tutor at college is very helpful and is always able to answer questions I have in regards to our classwork, assessments or anything engineering in general. I feel comfortable and have enough rapport to be able o sit down with him and ask how I can improve on aspect of my work.

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?


The qualification I am undertaking is a general engineering qualification so only has limited information on sewerage / assets relating to sewerage, plumbing or drainage. The parts we do cover have some relevance towards my job but it covers more general engineering. It does cover CDM2015 which looks at managing a project and contractors, this will be more relevant.

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)


I do not currently undertake any extra activities through work, I spend Tuesday evening traveling to a holiday in for my college in Wolverhampton the next day, I get back late Wednesday from college. I spend any spare time working on my HNC level 4 or NVQ level 4 qualification and I will soon be spending one day a week volunteering at the linking lives charity as well so my time outside of work is limited. I have been offered a few activities to join in (such as charity football etc.) but have not personally had the time.

9a. Would you recommend Severn Trent to a friend?


9b. Why?

Severn Trent love to look after there employees, they offer you all the training, equipment and mentoring you need to be able to do your job. They like to see you work your way up through the company so there is the opportunity to progress through to management or even other roles across the business that may interest you.

10. What tips or advice would you give to others applying to Severn Trent?

Be confident in your interview. Show them how you are able to communicate with all types of people. During activities take control but don't neglect others opinions. Show them that you have lots of extra curricular activities you undertake to show you can mange your time well. Ask questions about the business to show you have done some research and care about the business.

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