Remediation Analyst at Lloyds Banking Group

Start Date:
Edinburgh Scotland
Programme Type:
Apprenticeship - Higher Level (Level 4/5)
£20,966 annually
Review Date:
January 2019

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1. Please give an overview of your role and what this involves on a day-to-day basis:


I am responsible for issuing and tracking the remediation of security patches from software/hardware vendors. I spend a lot of time dealing with colleagues in all parts of the business, a lot of the time senior management. I am also resonsible for ceating monthly MI packs to give figures nad trends for the various things the wider teams look after.

2. Have you learnt any new skills or developed existing skills?


I have always worked in customer service so have had good people skills and this has been improved by dealing with a wide range of people from different backgrounds on a day to day basis. I have also picked up better skills in programs such as excel and MS Access which I didn't have before, and am able to analyse figures and create trends based on this.

3. To what extent do you enjoy your programme?


I really enjoy my programme, Cyber Security is something that I have always been interested in so it is good to be immersed in getting practical knowledge while still having support for learning. The training courses are good, although some of the preperation/in work learning can be a bit out of date and sometimes slightly irrelevant.

4. How well organised/structured is your programme?


My programme has not really been organiseed at all. I have had issues where the advisor we were assigned did not get in touch for long periods of time despite me contacting him with questions and really not having much of a basis of what exactly we were supposed to do, also it seemed he had quite a limited knowledge on what we were studying. The classroom training however has been great and the instructors really knowledgeable and helpful. I have been assigned a new mentor so hopefully going forward I will be able to get my regular meetings and have more support.

5. How much support do you receive from your employer?


I receive a lot of support from my employer, they are happy for me to visit other sites and colleagues in other temas to get a greater understanding of the entire security division. They have also helped set up meetings for me to discuss my career and what I want to do once the apprenticeship ends. They have given me the time needed and been really supportive.

6. How much support do you receive from your training provider when working towards your qualifications?


As per earlier response I have not had much support in the way of help before going on th courses, no meetings and a lot of the material given to prepare was out of date or not really releevant. The actual classroom training right befor the exams has been extremely good and the instructors are fantastic and explaining things clearly and making sure you understand rather than just being able to know enough to pass the exam.

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?


I do feel I have more of an understanding of what's going on around the organisation. Although my job is not technical in any way and the rest of my small team are not technical and don't understand some things, it's good to be able to help and explain vulnerabilities etc

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)


Yes there are a lot of extra-curricular events to get involved in, we have away days with the wider team and have diiner and things together which gives us a chance to speak to the wider team as we are all based in different places. There is fitness groups that meet after work and yoga on a couple of days at lunchtime, also there is a group who arrange things like networking events and Christmas parties etc.

9a. Would you recommend Lloyds Banking Group to a friend?


9b. Why?

I had actually already worked for LLoyds Banking Group in another area, I decided I wanted to stay so only looked at apprenticeships wit hLloyds Banking group. They are very diverse and supportive with things such as disability, and as someone with a disability it is good for me as they understand some policies cannot be a 'one size fits all' and are open to discussing and agreeing things that benefit both the colleague and the business.

10. What tips or advice would you give to others applying to Lloyds Banking Group?

I would advise to go for it and that a Lloyds Banking Group apprenticeship is definitely worth it. It is a really inclusive place and the support you get is fantastic, there are so many people even without your direct colleagues who will help if you ask for it. Also you don't have to have just left school, I am 32 and I have not felt (even during the interview) that this has held me back in any way. I'd say make sure it's something you will enjoy and make the most out of it

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