Account Manager Review

on a day to day basis I call customers enquiring about their IT environment, I also cold call in attempt to get new businesses involved with Softcat. when a call does go well resulting in a customer having a requirement then I create quotations and bring new business to the company.

whilst working at Softcat on this apprenticeship, I have learnt many skills, the main skill being communication. I have to talk to a lot of different people via a wide range of communication techniques e.g. email, phone call, WebEx and skype to name a few. this has also boosted my confidence which has helped me in my role.

I enjoy the programme a lot because it has provided me with lots of different opportunities. such as going down to Marlow and seeing more of the company. we have also been to the lake district on an outward-bound course which massively helped bond the team and allowed me to get to know people who I wouldn't usually talk to.

The programme is very well organised, we get calendar notifications for events that are happening in a few months time to ensure we are prepared and know what we are doing., This is useful as you can plan your work around it so you never miss out on anything important.

I receive a lot of support from my employer. we have at least one training session a week which allows us to learn more about different vendors, products, events etc. this is good because you are constantly receiving new information that you can talk to your customers about. we also have meetings with our managers and support from our apprenticeship leaders.

I receive a lot of training from my provider too. we have training days where we learn a lot of new skills that help us progress through our role. they also go out of their way to support you if you miss a session or don't understand something. Russ my remit trainer had a phone call with me in his own time to discuss a session I missed.

I feel this helps me a lot as it teaches me new skills that I can then apply to my role in order to preform better. for example I have recently learnt about negotiation tactics which I managed to apply to my role shortly after and it helped me get a better out come from the deal than I first thought.

there are an ample of activity's here at Softcat. we have team events and whole company events. there is also a 5 a side and an 11 a side football team. Softcat believe that in order for a company preform well the team need to work well and they show this by having social events on a monthly basis.

Yes

The people in the office are easy to get along with and you always feel part of the team. there are an ample of activities to get involved with and it opens up so many opportunities for you. the pay is also really good for an apprenticeship and you get uncapped commission.

I'm my opinion, the advice I would give to potential others that are looking in to applying for Softcat would be to have a lot of confidence and assurance in yourself. You also have to be very prepared to make mistakes and learn from them as things don't always go to plan.