1. Please give an overview of your role and what this involves on a day-to-day basis:
During my first year i was introduced to the fundamental technical skills you need to become a successful Amazon IT employee within the company, this consisted of learning skill towards being an it technician. We also had to learn the computer side of work, one of the tasks we had to do was creating spreadsheets for multiple products within the same niche for example potato peelers. We did this task to identify which sold better and was being more successful all around.
2. Have you learnt any new skills or developed existing skills?
This is one of the great things about this apprenticeship, i learn many skills such as dealing with computer/ internet servers, data analysis, computer repairing. I also developed on many of my existing skills such as teamwork which is a really big part when working within an IT team. I also got much better at talking with customers.
3. To what extent do you enjoy your programme?
All around the programme was quite enjoyable, like with any job there is the bits which aren't so enjoyable such as the tidying up tiny pieces of cut off cable, dealing with complaints, solving a very frustrating problem, but of course this is all part of the job and helps you learn for in future. The apprenticeship was great though as it taught me things i never knew i could do and i got to meet new people.
4. How well organised/structured is your programme?
the programme was very well structured and organised, I had all very well trained people helping me throughout the course which helped me learn a lot faster, there was meetings once every month to check up on my progress. There was 3 of us doing the same programme and each one of us had a designated mentor to talk to if we needed something or didn't understand something.
5. How much support do you receive from your employer?
I received a lot of support from my employer and my mentor throughout the programme, we were able to talk to them whenever we needed anything or had questions. This really made the apprenticeship more enjoyable knowing there was always someone i could turn to if i needed to at any time.
6. How much support do you receive from your training provider when working towards your qualifications?
The trainers provided as much support as possible when i was revising for my exam which was really helpful. We were able to schedule a 1 to 1 meeting with them whenever we wanted which was a great plus. The only downside is sometimes when the tutor was giving advice is that it didn't seem sincere he was almost saying just because he had to.
7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
The qualification helped massively for the job role, it gave me all the required training i needed which was great because when i went in to work on my apprenticeship i could put it in to practice which obviously helped me get better at the job. As much as i'd like to say i use the theory all the time i only use it half the time if that, most of the stuff on theory seemed to be just thrown in there to fill out the course because it was really pointless.
8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
there was a few extra-curricular activities within work but not many interesting ones, there was occasionally networking event and formal dinners. The best time to social with people at work was out of work as every Friday the whole IT department went to the local pub for a quiz night which i actually made a best friend from this social event, I still go to that pub quiz to this day.
9a. Would you recommend Amazon to a friend?
It's a very interesting place to work (depending on what department you're in), there is always something going on which is really good because it helps you not get bored whilst working. A massive plus as well is the wage and pension you will get from working there.
10. What tips or advice would you give to others applying to Amazon?
arrive at your interview very formally dressed as they really do look at appearance, well my interviewer did anyway. Also don't take everything to seriously all the time as that will make your time there ten times more enjoyable and you will actually enjoy going in to work. make sure you always do all the work you can as well, as there is room to move up the ladder. Last but not least go to the quiz night on Fridays.
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