Account Manager Review

My role is in sales and my job title is 'account manager'. I focus on public sector customer specifically in the education sector. My day to day role involves speaking to customers about projects they are thinking about completing and then working with Soft cat's partners and distributors to help make that happen.

I have learnt many new skills whilst working at Softcat. Firstly, it has taught me to be customer facing as we are encouraged to go and meet our clients whenever its deemed necessary. By doing this it has allowed me to develop my own independence as an account manager and also allowed me to be proactive and resourceful to get the best possible result for the end user.

I really enjoy the program that Softcat and Remit offer. Both parties are very open to feedback and will always do whats best for that particular learner. All sales people are different, so its really important that the training provider listens to our feedback in order to make the sessions more interactive and beneficial.

The structure of the program is very good. We are instructed which days will be taken off for training which allows us to forecast and set expectations to our customers which is very important when customer service is at the heart of everything that we do. Remit work closely with our learning and development team to book the appropriate times in our diaries.

I receive the appropriate support from my employer. Sometimes it may be best that we learn ourselves which Softcat recognizes well and then acts upon accordingly. When support is needed, our managers and the wider team are always keen to help out to allow us to complete the tasks which are needed.

We receive lots of support from our training provider. Remit would regularly set up web-ex sessions which would highlight whats needed for the next training day and also any questions that our group had to do with the previous training session and the assignments needed for completion in order to achieve our qualifications.

My qualification allows me to understand the 'lingo' which my customer talks in. The majority of the clients i speak to are technical which requires me to understand what they're talking about to make sure that i act upon their request correctly. This has allowed me to be a good account manager whilst understanding the customers requirements.

There are many extra curricular activities to get involved in. The company run a weekly football 5 a side team at the local AstroTurf and quarterly events are held within each team such as meals out and outdoor activities. The company also run quarterly incentives which are possible to qualify for once a certain target is achieved.

Yes

Softcat is a great company to work for and i feel like a valued employee. They treat their employee's well whilst also working together as one big team to allow the sales people to deliver a great service to all their customers. The activities which they set up are very fun and allows you to network across the business.

Be open minded and speak to as many people as possible. Networking is very important in such a large company and its important to get your name out there in a positive light. Make sure to take advantage of all the perks which the soft cat role offers and have fun whilst also working hard!