emergancy breakdown call handler Review

on a day to day basis I take calls practicing the customer service role with our members of the company, 1 day a week I spend a day learning about customer service and working towards completing my customer service qualification, the balance with the business and the apprenticeship works really well together and I feel really supported with in the business and the apprenticeship.

even though treating customers politely and been professional seems the best thing to do in a customer service based environment, during the apprenticeship I have learnt there is a lot more to a customers journey, I have learnt how deal with emotional, angry and upset customers, I have learnt things about the business itself because of the apprenticeship also as it pushes you to look in to certain aspects of the company, I have learnt how to do development plans for my self in order to complete goals on time and the biggest thing for me was doing my maths, the apprenticeship gave me the opportunity to redo my maths.

the programme is easy to follow and complete with all of my work stored in one place and marked by the assessor. I felt supported the whole way by the company and the apprenticeship my assessor was always an email away if I had any problems along with 1 to 1 meetings every 1-2 weeks.

I feel valued at the AA been given opportunities to up skill and learn other skills with great support and any issues I know I can talk to my manager for help.

I really cant fault the programme as they both the business and the apprenticeship work together really well 1 day out of 5 a week is dedicated to the apprenticeship to complete work and the other 4 days is working for the company and practicing those skills.

I receive a lot of support from my training provider and he is always on hand if I need any help with 1 to 1 meetings every 1-2 weeks and keeping in touch via email.

I receive good support from the employer and the company its self I know if I have any issues I know I can get help or support.

its a good wage considering its an apprenticeship wage its meets my costs comfortably.

yes we where recently given patrol days out which gave us an insight to jobs we put in to the system. also completing my maths with the apprenticeship and completing my customer service qualification I know I will be given a better opportunity if I decided to go elsewhere in the future.

Yes

loads of support given when starting the job, during the job and with new skill sets, also the place its self has a good atmosphere full of friendly people happy to help.

just to be themselves and relax as everyone here is really friendly.