Customer Service Assistant at Lloyds Banking Group

Start Date:
2017
Location:
Lymington
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
Salary:
£15,400 annually
Review Date:
June 2018

Connect with Lloyds Banking Group

Review Score

8.0/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

8/10

I help customers with their everyday banking, from cashiering on the counter to helpig them in the banking hall with an ipad. I am also educating customers on their channel of choice and identifying was we might be able to help them financially.

2. Have you learnt any new skills or developed existing skills?

9/10

I have learned more new skills than I could count, most of which as second nature now and dont require too much thought. I have also really developed my communication skills and finessed the level of customer service I give to customers.

3. To what extent do you enjoy your programme?

10/10

I really enjoy the programme, I think the plan itself is well structured and allows plenty of time for development, also the course content has really fascinated me on the whole which helps with enjoyment.

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4. How valued do you feel by Lloyds Banking Group?

10/10

I feel extremely valued by Lloyds banking group, I have had countless opportunities to step up and have been invited to lots of events also. Alongside this I have received a number of awards recognisig me going above and beyond which shows that they value our work.

5. How well organised/structured is your programme?

4/10

I think the structure itself is well planned however as I was hired as a full time colleague, I was needed for that role and it can be a bit of a struggle to find time to complete my apprenticeship workbook.

6a. How much support do you receive from your training provider?

6/10

I get to speak to my coach once every 6 weeks, for 1 hour or 2 hours rotating and face to face or via telephone depending on her other appointments. I can also ring her or drop her an email if I am needing a little extra help in between.

6b. How much support do you receive from your employer?

5/10

I receive bucket loads of support from my employer, however the levels vary. I know that apprentices are important to LBG which is why I have been given so many opportunities and invites whereas in the branch situation, the programme itself can be seen as a hindrance to me completing my job to the best of my ability - possibly through lack of understanding.

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7. How well does your salary/package meet your costs?

10/10

Currently I am living with my parents so I dont have any true outgoings aside from my car, which my salary covers completely.

8. Are there many opportunities outside of work?

10/10

Outside of work I hve done some volunteering at local schools, once to talk about internet safety, the other to talk about apprenticeships. I also volunteer at my local netball club and help out with training of up to 80 young girls aged 10-16.

9a. Would you recommend Lloyds Banking Group to a friend? *

Yes

9b. Why? *

The ompany has and amazing ethos and I also think the company does truly value its employees and the variable pay (package) you receive is unlike any I have heard of from friends and family.

10. What tips or advice would you give to others applying to Lloyds Banking Group? *

Just go for it! There are countless opportunities and it is such a big company there are so many different areas and everyone I have ever met or spoken to have been passionate about their job and kind!

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