Cashier at Barclays

Start Date:
2012
Location:
Yorkshire & The Humber
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
Review Date:
September 2013

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Review Score

9.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

10/10

I am a cashier at Barclays Bank which involves serving customers and being the front line of the branch service. I have many responsibilities such as protecting customers, giving the best customer service and being able to do various transactions. I work as part of a large team in the Huddersfield branch and we all have to ensure we do the right thing for the customer on a daily basis.

2. Have you learnt any new skills or developed existing skills?

10/10

I have learnt how to be a cashier overall and lots of fraud prevention skills which protect the customer. I have grown as a person and my confidence has excelled. In training course I have learnt how to deal with complaints, how to make quality referrals to either help make the customer money or save them money. I have also learnt how to interact with a customer on a personal level, which is really important when you are in a customer service role.

3. To what extent do you enjoy your programme?

10/10

I have really enjoyed the apprenticeship and it was nothing like I expected, it was a lot better. I have such a good team to work with and we all support each other and work together. I thought working in a bank would be quite boring, and also really difficult, but I have found that it is really enjoyable to be interacting with customers and being able to help them.

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4. How valued do you feel by Barclays?

10/10

I feel as though all the staff appreciate me and always give me opportunities to expand my knowledge and grow within myself. I have received Go Ahead cards and also won an area award for good customer service skills which really helps boost your confidence in what you are doing. I am also a digital eagle which is a role in which I focus on the digital ways of banking and assisting colleagues with helping customers with all things digital. This really gives me an opportunity to embrace my future.

5. How well organised/structured is your programme?

8/10

At the start of my apprenticeship I had 3 different assessors until my 4th one who then became my permanent one for the last half of my course. It was a bit frustrating as one assessor to the next meant that they didn't really know where I was up to with my studying. Apart from that, my assessor was very organised and I always knew when my next meeting was and what work I had to do for it.

6a. How much support do you receive from your training provider?

10/10

My assessor was extremely supporting and I couldn't have asked for anything else. I had all her contact details so I could get in touch if I were unsure about anything in my work book. As I had no problems, I didn't need much assistance, but I knew it was there if I needed it. I really felt as though she wanted to help me.

6b. How much support do you receive from your employer?

10/10

All the staff in Barclays have been fantastic I have been treated as though I am a permanent member of staff and couldn't have asked for it any other way. The managers are constantly helping me when I'm unsure and help to guide me in the right direction with excellent support.

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7. How well does your salary/package meet your costs?

10/10

The salary is fantastic for me having just come from school and it is a lot more than the basic apprenticeship wage which I was pleased with.

8. Are there many opportunities outside of work?

10/10

We are constantly involved with the community, helping to raise funds for charities and supporting local businesses, which is great fun. Before I started working I was at high school.

9. Would you recommend Barclays to a friend?

Yes

9b. Why?

it has been a fantastic oppourtunity.

10. What tips or advice would you give to others applying to Barclays?

Not to be nervous at all and to just be yourself for the interview, it was my first one and I was just myself. The training is really useful (courses and on the systems) and helps with your understanding of the job role as it is completely different to anything I had ever done.

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