1. Please give an overview of your role and what this involves on a day-to-day basis:
I am the team manager. This means I am in charge of managing and developing the team to meeting our operational objectives. I do this by organising tasks,working with my team leaders on delegating responsibilities and making sure the work is meeting standards
2. Have you learnt any new skills or developed existing skills?
I have learnt the importance of recognising the team and everyone’s attributes and development opportunities as to further the store. I have learned how to use the tools I have to influence the concerns of the store. I have learned how to organise, prioritise and delegate
3. To what extent do you enjoy your programme?
I have enjoyed meeting other colleagues of the coop and hearing their experiences as you can learn from their scenarios and put it in place into my routine.
4. How valued do you feel by Co-op?
I feel very valued by coop as it a company that cares for its colleagues and listens to them. I have worked for the coop for many years and I see how it going from strength to strength and I feel I’m a part of that
5. How well organised/structured is your programme?
The programme is poorly organised. There was never a clear understanding on what the objectives are and on the timeframes to meet. The coaches are not even sure what is going at times which doesn’t help us as seemed to be learning the demands of the programme as we go along. For future the induction day needs to be more about the course as a whole and the exact criteria and objectives that are required
6a. How much support do you receive from your training provider?
My learn direct coach is good at getting in touch if I have a query. She is very assessable. A negative is the lack of notice we receive for a visit as we work on a rota that works three weeks out and we get less than a week sometimes on “planned” visits
6b. How much support do you receive from your employer?
My store manager is incredibly generous with his time and his knowledge. Any time I have concerns or any queries need to be addressed he helps me out straight away. He had helped me immensely throughout this programme
7. How well does your salary/package meet your costs?
My salary is satisfactory for my living needs. Like everyone else I would prefer a higher salary but that is an incentive to work even harder and more productive to deserve the right to demand a higher salary
8. Are there many opportunities outside of work?
As a team manager work does take up a lot of my time but I still find time to do the things that I love outside of work. It al, about how you plan and organise your day and week. It important to set a routine for yourself so you meet all your work objectives and then you can leave that day and be able enjoy your personal life
9. Would you recommend Co-op to a friend?
The coop is a company that focuses on the three Cs. Colleagues, customers, colleagues. The coop has a clear message of its value and vision. It strives to be not only the best retailer in the UK, but to also support the communities that it’s serve. It listens to its colleagues and customers on how to improve and be a proud responsible retailer
10. What tips or advice would you give to others applying to Co-op?
The coop is a great place to work and you should definitely consider applying for a job there, whether it be as a career choice or a stop gap in finding your feet in life. It is important to know that you have to be a people person who is positive with what is thrown at them as the coop is alwYs changing and expanding. They have to be willing to embrace the coop values
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