1. Please give an overview of your role and what this involves on a day-to-day basis:
My role as apprentice in Savers is to supply the customers with excellent customer service, to be constantly updating my product knowledge and completing all jobs that need to be done effectively and efficiently. These jobs would include facing the products in the shop to give the shop a good appearance, making sure stock is available through working the warehouse and pulling draws. Also, being creative and expressive with ideas and sharing them with the team to help improve sales and to help others to build rapports with diverse customers. While being completely professional at all times.
2. Have you learnt any new skills or developed existing skills?
During my time at Savers so far I have learnt so much, not just about the store but about myself. Savers has helped be discover confidence I didn't know I had, also have helped me to improve my team working, communication and team leading skills. I have discovered a lot about the diverse community our store is based in and have been blessed to work with such fantastic colleges. I can work effectively to time limits when told what to do but also have the abilities to use my initiative in order to improve store performance and sales.
3. To what extent do you enjoy your programme?
I thurally enjoy the programme I am on with Savers. I receive so much help when needed, My assessor Sarah is fantastic with explaining the process and really making me feel comfortable and stress free with what's to come. I would definitely recommend this apprentice to someone looking for a future based in retail and especially would recommend working for this company.
4. How valued do you feel by Savers?
I feel extremely valued within the company as I am always receiving thank you letters from higher management for my customer service and SAS sales.
5. How well organised/structured is your programme?
My programme is very well structured, very easily understood, in a step by step format. Also gives you the options to reconstruct the order you do your work in if that is easier for you as an individual, which is better again because it provides flexibility.
6a. How much support do you receive from your training provider?
I receive plenty of support from the colleges I work with and couldn't ask for more support of my assessor Sarah, if I tired.
6b. How much support do you receive from your employer?
I receive plenty of support from my employer.
7. How well does your salary/package meet your costs?
The salary is above minimum apprentice wage but is still a very low wage to live of, however it is copable considering I gain a qualification at the end of it as well!
8. Are there many opportunities outside of work?
There are opportunities outside of work such as apprentiship work shops and being able to attend area managers meetings. Which all help to understand what progressing in this company entails.
9. Would you recommend Savers to a friend?
A.S. Watson, specifically Savers, is a welcoming and friendly workplace that is open to such a diverse employee team. Savers strongly believer in equality throughout the different types of people and being a homosexual male who wears makeups, I absolutely love the fact that this company supports people from all different backgrounds and paths in life. The only thing this company looks for is hard work and determination and is not afraid to praise you for doing well which raises team moral and makes coming to work an enjoyable experience.
10. What tips or advice would you give to others applying to Savers?
Look into what the company is about, research into what we do here and the opportunitys they offer before throwing yourself in the deep end. Be aware of some of out process like our upselling and lastly 'be your self because everybody else has already been taken'
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