Customer Services Executive at Softcat

Start Date:
Programme Type:
Apprenticeship - Advanced Level (Level 3)
£22,000 annually
Review Date:
May 2018

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Review Score


1. Please give an overview of your role and what this involves on a day-to-day basis:


I am in Customer Services. This includes speaking to our sales team, distributors and customers dealing with returns that are raised. My daily tasks include logging returns, arranging collections, applying credits and authorising credits. I am also a mentor for 2 members of our team so I need to look after them and make sure they understand their job whilst answering any questions they have.

2. Have you learnt any new skills or developed existing skills?


My communication skills have definitely been improved as well as my confidence and knowledge in my role. Due to the different training I had during my apprenticeship it has helped improve my Excel and Outlook skills as well.

3. To what extent do you enjoy your programme?


I enjoy my job and the team I work in is great. The company and culture is also really good.

4. How valued do you feel by Softcat?


I do feel valued by Softcat. I think I get a good amount of appreciation from my manager which is really nice to see/hear.

5. How well organised/structured is your programme?


My apprenticeship was well structured. We had regular visits from the person that was running it and coursework was often marked on time. Our internal support at Softcat was really great as they made sure we had enough time during the week to complete this.

6a. How much support do you receive from your training provider?


I feel as though we received a good amount of support from the training provider.

6b. How much support do you receive from your employer?


Softcat were very good at supporting me throughout the program. My manager and also the dedicated apprenticeship leader were really helpful.

7. How well does your salary/package meet your costs?


I would say my salary just about covers my costs.

8. Are there many opportunities outside of work?


Softcat hold a lot of external events that we can get involved in.

9a. Would you recommend Softcat to a friend? *


9b. Why? *

Lovely company, everyone is very friendly and helpful.

10. What tips or advice would you give to others applying to Softcat? *

I would advise to prepare well, learn about the company and role you're applying for.

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