customer service officer at HSBC

Start Date:
2016
Location:
Yorkshire & The Humber
Programme Type:
Apprenticeship - Advanced Level (Level 3)
Salary:
£15,200 annually
Review Date:
May 2018

Review Score

7.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

6/10

customer service officer; meet with customers, resolve regular issues with their banking facilities, open new bank accounts for customers, provide customers with lending products and decision in principles allowing people to get one step closer to their new home. Calling customers who require assistance or people that the company can offer new products for. When making changes on accounts there is paper work that has to be completed, following branch procedure.

2. Have you learnt any new skills or developed existing skills?

7/10

Grown in confidence as I speak to new different people every day. The company put you on courses relevant to your role there last around two weeks away from home. gained team leader skills, I was given the opportunity to lead branch meetings, act as a branch advocate for different parts of the role helping others within my branch.

3. To what extent do you enjoy your programme?

7/10

The company is good to work for, good work benefits and perks. The team I worked with has always been helpful and everyone works as a team. the job is interesting when learning the role, but then it can get repetitive.

4. How valued do you feel by HSBC?

7/10

Management can vary, in my experience I had multiple line managers as change is common. the company can move staff between different branches so it depends who the line manager as they are all different. when customers give reviews on the service they received this is shared and makes you feel valued. if you are based in a larger branch the involvement with projects is lowered as there are more staff.

5. How well organised/structured is your programme?

6/10

the induction for my company was planned very well, all courses were planned ready to go on. however you mainly learn on the job as you receive new queries every day. the apprenticeship Is planned out however during the work hours there is no time for apprenticeship work even if its for help, time is limited.

6a. How much support do you receive from your training provider?

10/10

my training provider is so helpful, is always on hand to give advice and support through the apprenticeship. nice friendly and very knowledgeable.

6b. How much support do you receive from your employer?

5/10

there is a hr team on hand if needed. managers can be supportive however it depends on who the individual is. they are very keen on pushing individuals to the max to perform at their best.

7. How well does your salary/package meet your costs?

10/10

apprentices are paid the same as regular employees which is not common, the pay is good and reviewed annually. travel costs are not covered for individuals travelling to their place of work, courses are covered.

8. Are there many opportunities outside of work?

7/10

employees receive one day a year when they can volunteer.Also the company have days where they raise money for charity which can be walks/ bike rides.

9. Would you recommend HSBC to a friend?

Yes

9b. Why?

it is a good company to work for, you learn a lot about the financial industry and the role helps with personal life as you gain general knowledge in different aspects as you meet with different situations from people looking for their first house to dealing with bereavements.

10. What tips or advice would you give to others applying to HSBC?

during the interview stage make sure all questions are backed up with examples. when you join be prepared to learn the job whilst doing it as there is a lot to take in but it does get repetitive once you have learnt the role. career progression is slow and hard.

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